Exciting Updates for Orange and Sosh iPhone Users: Here’s What You Need to Know!

Orange Announces No Fees for eSIM Activation with New iPhone Air

Paris, France – september 11, 2025 – As Apple prepares to launch the iPhone Air, the first smartphone exclusively utilizing eSIM technology, Orange has unveiled a new policy designed to protect its subscribers from potential additional costs.

The iPhone Air is set to launch, and marks a significant shift toward eSIM-only devices.

Traditionally, French mobile operators have often charged a fee – around 10 euros – for eSIM activation. The arrival of the eSIM-only iPhone Air raised concerns that this practice could become unavoidable for new customers.

Orange Policy: Seamless Transition to eSIM

Orange has confirmed that customers purchasing the iPhone Air directly from Orange or Sosh, its low-cost subsidiary, will be seamlessly transitioned to an eSIM at no extra charge. This policy, effective September 19th, ensures a smooth user experience for those upgrading to the new device.

The operator will preconfigure the eSIM during the purchase process, eliminating the need for customers to manually activate it and potentially incur extra fees. This move is seen as a proactive step to address consumer concerns and maintain a competitive edge in the market.

Did You Know? eSIM technology is becoming increasingly prevalent, offering benefits such as the ability to store multiple profiles and simplify international roaming.

Implications for Customers Purchasing Elsewhere

The no-fee policy currently applies only to purchases made directly through Orange or Sosh.Customers who opt to purchase the iPhone Air from Apple Stores or other retailers may still be subject to existing eSIM activation charges. This has prompted discussion about potential anti-competitive practices.

According to industry analysts, this shift towards eSIM-only devices could reshape the market dynamics for mobile operators, forcing them to adapt their pricing strategies and service offerings.

Pro Tip: Before purchasing the iPhone Air, confirm your operator’s eSIM policy to avoid unexpected costs.

Operator	eSIM Fee (Existing Policy)	iPhone Air Policy
Orange	Approximately 10 euros	no fee for purchases through Orange/Sosh
SFR	Varies	Policy currently under review
free Mobile	Varies	Policy currently under review

Operators SFR and Free Mobile have not yet announced any changes to their eSIM policies. Representatives from both companies stated they are evaluating the impact of the iPhone Air launch and will provide updates in due course.

What are your thoughts on the move to eSIM-only smartphones? Do you see this as a positive change for consumers?

Understanding eSIM technology

eSIM, or embedded SIM, is a digital SIM card that is directly integrated into a device. Unlike conventional physical SIM cards, it cannot be removed or swapped. Instead, users can activate a mobile plan by scanning a QR code or using an operator’s app.

eSIM technology offers several advantages,including:

• Convenience: No need to physically swap SIM cards.

• Multiple Profiles: Store multiple mobile plans on a single device.

• Remote Activation: activate plans remotely, without visiting a store.

• Enhanced Security: Reduced risk of SIM card theft or damage.

Frequently Asked questions about eSIM and the iPhone Air

Share your thoughts on this developing story in the comments below!

What steps can Orange and Sosh iPhone users take if they encounter issues with eSIM activation?

eSIM Transfer Simplified: A Pain Point Addressed

for Orange and Sosh customers rocking iPhones, transferring your eSIM to a new device has historically been…challenging. Recent reports, like those surfacing on the nasz Orange forum, highlight significant frustration with the process. Orange is actively working to streamline this, with improvements rolling out throughout September 2025. The goal? A seamless eSIM transfer experience, eliminating hours spent with customer support.

What’s Changing with eSIM Activation?

Orange is implementing a new, fully digital eSIM transfer process. Here’s what you can expect:

* Self-Service Portal: A dedicated section within the My Orange/Sosh app will allow you to initiate and complete the eSIM activation process independently.

* QR Code Generation: The app will generate a new QR code specifically for your new iPhone, bypassing the need for lengthy phone calls.

* Faster Activation Times: Expect considerably reduced activation times – from hours to mere minutes.

* Improved Support Resources: Enhanced online help documentation and FAQs will address common issues and provide step-by-step guidance.

Optimizing Your iPhone for Orange & Sosh Services

Beyond eSIM improvements, several features are being optimized for iPhone users on the Orange and Sosh networks.

VoLTE & 5G Enhancements

VoLTE (Voice over LTE) and 5G connectivity are crucial for a superior mobile experience. Orange is continually refining its network to ensure optimal performance for iPhone users.

* Wider 5G Coverage: Ongoing network expansion means more areas are gaining access to blazing-fast 5G speeds. Check the Orange coverage map for the latest updates in your region.

* VoLTE Stability: Improvements to VoLTE infrastructure are resulting in clearer call quality and more reliable connections.

* iPhone Compatibility: Ensure your iPhone model is fully compatible with Orange’s VoLTE and 5G networks. (Refer to the Orange website for a list of supported devices).

Data Pass & Sharing Features

Orange and Sosh offer flexible data plans and sharing options. Here’s how to maximize your benefits:

1. Data Pass: If you run out of data, the Data Pass feature allows you to purchase additional data bundles directly through the My Orange/Sosh app.
2. Family Sharing: Share your data allowance with family members on the same Orange/Sosh account.
3. Data Boosters: Periodically, Orange and Sosh offer limited-time data boosters, providing extra data at discounted rates. Keep an eye on your app notifications!

Troubleshooting Common iPhone Issues on Orange/Sosh

Even with network improvements, occasional issues can arise. Here’s a quick troubleshooting guide:

* No Service:

* Restart your iPhone.

* Check your network settings (Settings > Cellular > Cellular Data Options).

* Ensure Airplane Mode is disabled.

* Contact Orange/Sosh support if the problem persists.

* Slow Data Speeds:

* Check your data allowance.

* Ensure you’re in an area with good network coverage.

* Close background apps that might potentially be consuming data.

* eSIM Activation Problems:

* Double-check the QR code you scanned.

* Ensure your iPhone is connected to Wi-Fi during activation.

* Utilize the new self-service portal within the My Orange/Sosh app.

Real-World Example: The eSIM Transfer Struggle (and the upcoming solution)

Manny users, as evidenced by the Nasz Orange forum post, have reported spending hours on the phone with Orange support attempting to transfer their eSIM. One user detailed needing to contact 15 different consultants before a resolution was found. The new self-service portal aims to eliminate this frustrating experience entirely, empowering users to manage their eSIMs independently.

Benefits of Staying Connected with Orange & Sosh on iPhone

* Reliable Network: Orange consistently invests in its network infrastructure, providing