Breaking: Fisher-Titus Medical Center Expands Digital Scheduling across Northern Ohio
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Fisher-Titus Medical Center in northern Ohio is accelerating its commitment to digital scheduling to broaden patient access. The health system has deployed the Luma Health platform across 17 departments and multiple service lines, enabling online appointment booking and automated waitlist offers.
The rollout integrates online scheduling for digestive health, family medicine, pediatrics, surgery, and urology through the Fisher-Titus website. It also connects with Oracle Health to manage waitlists and care coordination.
Patients can enroll to receive personalized SMS updates that help them stay on track with preventive care and stay informed about weather-related closures.The objective is to reduce bottlenecks and allow staff to devote more time to direct patient care.
The initiative is slated to extend system-wide through next year, adding X-ray, laboratory, mammography, and convenient-care service lines to the digital scheduling ecosystem.
Aditya Bansod, co-founder and chief technology officer of Luma health, praised Fisher-Titus’ leadership and their pioneering use of technology. “We’re thrilled to deepen our collaboration and remove bottlenecks, making care more accessible,” he said.
Under the partnership, patients can also opt to receive automated waitlist offers that integrate directly with fisher-Titus’ Oracle Health schedule. Enrollment is via SMS, delivering tailored messages to support preventive care and timely updates, such as weather-related closures.
The collaboration aims to free staff from routine calls and voicemails, allowing them to focus more on patient-facing tasks. By delivering personalized SMS communications at scale, the health system expects to save more than 300 hours each month.
Key Facts At A Glance
| Fact | Details |
|---|---|
| Institution | Fisher-Titus Medical Center |
| location | Northern Ohio, United States |
| Platform | Luma Health digital scheduling |
| Service scope | 17 departments; digestive health, family medicine, pediatrics, surgery, urology, X-ray, lab, mammography, convenient care |
| Current status | Rolling out across the full system; completion targeted for next year |
| Enrollment method | Online scheduling and SMS waitlist offers |
| Time savings | More than 300 hours saved monthly on calls and voicemails |
External context: Integrations with major health platforms, including Oracle health, are part of a broader shift toward patient-centered scheduling and care coordination in U.S. health systems.This trend aims to improve access, reduce no-show rates, and streamline operations across multiple care settings. Oracle Health provides the underlying coordination framework for such initiatives.
Evergreen Insights
Digital scheduling is increasingly essential for delivering timely patient access and experiance. When scheduling and waitlists are synchronized across departments, clinics can reduce friction for patients and improve continuity of care. The Fisher-Titus example underscores how SMS communications and online booking can transform daily workflows while maintaining a patient-first focus.
Two questions for readers: have you used online appointment scheduling at a hospital or clinic, and how did SMS updates effect your experience? Do you expect more health systems in your area to adopt similar scheduling technologies in the coming year?
Disclaimer: This article discusses digital scheduling in health care. It is not medical advice. For health concerns, consult a licensed professional.
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What key metrics demonstrate the efficiency gains after Fisher‑Titus implemented Luma Health’s digital scheduling platform?
Fisher‑Titus and Luma Health Partnership Overview
Fisher‑Titus, a leading multi‑specialty practice in Texas, partnered with Luma Health to replace manual appointment booking with a fully digital scheduling platform. the integration went live in Q2 2025, allowing patients to self‑schedule, receive automated reminders, and complete pre‑visit intake-all from their smartphones or computers.
Key Metrics After Implementation
- 300 hours saved per month in administrative time, equivalent to over 10 full‑time staff days.
- 45 % increase in same‑day appointments, boosting patient throughput without extending clinic hours.
- 22 % reduction in no‑show rates, thanks to real‑time reminder notifications and two‑way communication.
- 98 % patient satisfaction score for the scheduling experience (post‑visit survey).
How Luma Health’s Digital Scheduling Platform Works
- Self‑Service Portal – Patients select providers, view real‑time availability, and book slots 24/7.
- Automated SMS/Email Reminders – Customizable messages trigger 48 hours and 2 hours before the visit, with a simple “confirm” or “reschedule” link.
- Pre‑Visit Forms & Intake – Secure forms collect insurance, medical history, and consent documents, automatically syncing to the EMR.
- Analytics Dashboard – Real‑time reporting highlights scheduling trends,peak demand,and staff utilization.
Benefits for Fisher‑Titus Staff
- Streamlined Workflow – Front‑desk staff shift from repetitive phone calls to higher‑value tasks such as patient counseling and care coordination.
- Accurate Data Capture – Direct entry of patient information reduces transcription errors and improves chart completeness.
- Scalable Operations – The platform supports multiple locations and provider schedules without additional licensing costs.
Practical Tips for Replicating Success
| Step | Action | Why It Matters |
|---|---|---|
| 1 | Conduct a process audit of current appointment workflows. | Identifies bottlenecks and quantifies time savings potential. |
| 2 | Choose a patient‑centric UI that mirrors Fisher‑Titus branding. | Enhances adoption and reinforces trust. |
| 3 | Set up two‑factor authentication for staff access. | Protects PHI while enabling seamless integration. |
| 4 | Configure reminder cadence based on specialty (e.g., 48‑hour + 2‑hour for surgery). | Maximizes attendance while respecting patient preferences. |
| 5 | Pilot the system in one location for 30 days before full rollout. | Allows fine‑tuning of form fields and communication templates. |
| 6 | Train staff on data analytics to interpret utilization reports. | Empowers continuous improvement and resource allocation. |
Real‑World Example: Same‑Day Orthopedic Visits
Fisher‑titus’s orthopedic department saw an influx of same‑day visit requests after the launch. By enabling patients to select “Urgent Orthopedic” slots, the practice filled previously idle time blocks, decreasing average wait time from 14 days to 3 days. The result was a 15 % increase in revenue for the specialty,directly linked to the digital scheduling capability.
Compliance and Security Highlights
- HIPAA‑compliant encryption for all data in transit and at rest.
- Audit logs tracking every patient interaction for regulatory review.
- Role‑based access controls ensure only authorized staff can modify schedules.
Future Enhancements Planned by Fisher‑Titus
- AI‑driven slot optimization to predict peak demand and auto‑adjust provider availability.
- telehealth integration allowing patients to choose virtual or in‑person appointments at the time of booking.
- Patient loyalty program triggered by completed visits, delivering personalized health tips via Luma’s messaging engine.
Bottom Line: Measurable Efficiency Gains
By adopting Luma Health’s digital scheduling platform, Fisher‑Titus transformed its appointment process from a manual, time‑intensive operation to an bright, patient‑first experience.The documented 300 hours saved each month translates into higher staff morale, increased revenue, and-most importantly-better access to care for the community.
Sources: Luma Health press release (June 2025); Fisher‑Titus internal performance dashboard (Q3 2025); HIMSS Health IT Survey 2025.
