Energy suppliers in Belgium are late in processing regularization bills for electricity and gas, the sectoral federation Febeg said on Tuesday, confirming information from VTM Nieuws. Thousands of people are waiting for their final bill.
The spokesperson for the Belgian Federation of Electricity and Gas Companies, Stéphane Bocqué, explains this backlog in particular by the high workload at suppliers due to high energy prices: many questions from consumers, bankruptcies requiring customer assistance, introduction new rules such as the reduction of VAT among others.
A new IT system – a data exchange platform – has also been put in place recently and this change requires some adjustments. VTM Nieuws mentions around 10,000 customers of several energy suppliers waiting for their regularization bill, but Febeg is unable to confirm this figure.
