Lausanne’s public transportation system, Transports Publics Lausannois (TL), is rolling out designated “quiet zones” on its buses in response to increasing concerns about noise levels and their impact on both drivers and passengers. The initiative, spearheaded by the TL’s personnel commission, aims to create a more peaceful and secure environment for everyone utilizing the city’s bus network.
A new blue sticker featuring a finger to the lips and a crossed-out phone is now appearing at the front of Lausanne buses, signaling these designated areas. This isn’t merely a suggestion, but a direct response to growing complaints from TL staff and riders regarding disruptive behavior. François Greinier, a TL driver for seven years and president of the personnel commission, was instrumental in developing the initiative, citing the need to address increasing instances of incivility.
The move comes as cities worldwide grapple with maintaining civility and safety on public transit. According to the TL’s organizational structure, the company’s administration is responsible for ensuring the well-being of both its employees and passengers and this initiative reflects that commitment.
Prioritizing Safety and Concentration for Drivers
For TL drivers, excessive noise isn’t simply a matter of comfort; it’s a significant safety concern. “The presence of ambient noise, auditory disturbance, leads to discomfort and fatigue, which in turn increases risks related to safety,” explained Greinier. Loud conversations, particularly those conducted via speakerphone or FaceTime, have become a major source of distraction for drivers.
The project was initially tested on line 9, which utilizes double-articulated trolleybuses (TBD). These vehicles served as a testing ground for the quiet zone, which now extends to the second door of all buses. The TL operates a fleet of over 200 buses, according to the initiative’s rollout plan.
“We’re Not Here to Forbid” – A Campaign for Mutual Respect
The quiet zone initiative is part of a broader TL awareness campaign titled “Et si on voyageait encore mieux ensemble” (What if we traveled even better together). The goal is to empower drivers to address disruptive behavior respectfully and effectively. “These stickers are a form of support. We remind people of the rules, but we’re not here to forbid anything. We explain that this isn’t safe for us, or for other passengers,” Greinier clarified.
Early feedback has been encouraging. In 90% of cases, a simple reminder of the signage is sufficient to resolve the issue, with passengers either quieting down, ending their calls, or moving to the rear of the bus if the call is important.
Year-Long Evaluation and Potential for Permanent Implementation
The deployment currently encompasses the entire TL fleet – more than 200 buses. The TL has allocated a year to assess the real impact of these quiet zones on the social climate onboard. If successful, the measure could become a permanent feature, catering to the needs of seniors and passengers seeking tranquility, while also protecting the health of drivers from the stresses of the job.
The Ville de Lausanne’s Personnel Service plays a role in shaping employee policies within the city’s administration, including those at TL, ensuring a consistent approach to workplace well-being.
The TL’s initiative reflects a broader trend in urban transportation systems to prioritize passenger and employee comfort and safety. As public transit systems navigate increasing ridership and evolving social norms, finding solutions to maintain a positive travel experience remains a key challenge. The next year will be crucial in determining whether these “quiet zones” can provide a sustainable solution for Lausanne’s bus network.
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