The Meliá Hotels International hotel chain has just launched a 72-hour campaign, from March 2 to 4, which offers its customers, given the uncertainty generated by the coronavirus, the free cancellation of reservations if they are made 24 hours before the Entry into the establishment.
In addition, if the client does not cancel his reservation and the scheduled day is not presented, he will only pay the first night but not the rest of the contracted days, the Mallorcan hotel company said in a statement.
This offer affects all clients, individuals, of the agency and distribution sector.
This measure is contained in the Global Contingency Plan against COPVID-19 of Meliá, whose purpose is to give confidence to its customers, individuals or professionals, offering them maximum peace of mind and the certainty that they will not lose their money if they finally could not make their trip .
The hotel multinational understands that the evolution of the coronavirus causes uncertainty about travel.
The Executive Vice President and CEO of Meliá Hotels International, Gabriel Escarrer, has stated that in times of uncertainty and risk of industry paralysis, companies must “respond with more flexibility and facilities”, providing “above all tranquility and giving time for assess the evolution of a crisis that can change from one day to another ».
Meliá stresses that she has extensive experience in the management of previous health crises, such as SARS in 2003 or Influenza A in 2009, and in the current alarm for COVID-19 in China. They have temporarily closed three of their hotels in this country, which will be reopened this March.
In northern Italy, the group keeps its hotels open, with a strict follow-up of the guidelines and recommendations of the authorities that have led it to close some places to avoid the agglomeration of people, such as bars or terraces.
Escarrer has stressed that, except in China and northern Italy, the company maintains a normal situation and has a health and safety plan for its customers and employees. .