Okay, here’s a breakdown of the links provided, categorized for clarity. This appears to be a footer section from the Japanese Mercari website (jp.mercari.com).
1. About Mercari:
* https://about.mercari.com/press/press-kit/mercari/ – Press Kit: Facts for the media.
* https://mercari.com/ – Mercari US: Link to the US version of the Mercari website.
* https://jp.mercari.com/shops – Mercari Shops: Information about Mercari’s shop feature (likely for businesses/sellers).
2. Help/Support:
* https://help.jp.mercari.com – Help Center (Guide/Inquiries): General help and FAQ section.
* https://jp-news.mercari.com/mercari-shops – Open a shop with Mercari Shops: Information on how to start a shop on Mercari.
* https://mercari-shops.com/seller/shops – Log in to the Mercari shops shop management screen: Login page for shop owners/sellers.
* https://support.mercari-shops.com/hc/ja – Guide for Mercari Shops sellers: Help documentation specifically for shop owners.
* https://help.jp.mercari.com/cases – List of inquiries: A list of frequently asked questions or previously submitted inquiries.
* https://jp.mercari.com/keywords – Search for products using free words: A product search page.
3. Privacy and Terms of Use (Legal/Policy):
* https://static.jp.mercari.com/tos – Mercari Terms of Use: The general terms and conditions for using the Mercari platform.
* https://support.mercari-shops.com/hc/ja/articles/900005891046 – Mercari Shops Terms of Use: Specific terms and conditions for using the Mercari Shops feature.
* https://static.jp.mercari.com/ambassador/tos – Mercari Ambassador Terms of Use: Terms for the Mercari Ambassador program.
* https://static.jp.mercari.com/mycollection/tos – Mercari My Collection Terms of Use: terms regarding the “My Collection” feature.
* https://static.jp.mercari.com/auto_tos – mercari Omakase Car Transaction Terms of Use: Terms related to car sales on the platform (“Omakase” likely means “leave it to us” – a perhaps assisted sale service).
* https://static.jp.mercari.com/tokutei – Descriptions related to specified commercial transactions and information based on the Secondhand Goods Business Act: Legal information related to selling secondhand goods, likely required by Japanese law.
* https://static.jp.mercari.com/auto_tokutei – Notation regarding specified commercial transactions (Automobile transaction): Specific legal disclosure requirements for car sales.
* https://about.mercari.com/safety/ – For legal compliance and crime prevention: Mercari’s efforts to ensure a safe and legal platform.
* https://static.jp.mercari.com/safe/description – Mercari Safety and Security Declaration!: A statement outlining Mercari’s safety measures.
* https://static.jp.mercari.com/authenticity – Initiatives to eradicate counterfeit brand products: Mercari’s policies to combat fake goods.
* https://static.jp.mercari.com/privacy – Privacy policy: How Mercari collects, uses, and protects user data.
* https://static.jp.mercari.com/cookie_policy – External sending policy: Information about cookies and data tracking.
* https://static.jp.mercari.com/data_security – Basic policy regarding safe management of personal data: Details about how Mercari secures user data.
* https://static.jp.mercari.com/peps – What are foreign PEPs (persons who hold crucial positi (truncated) – Information relating to Politically Exposed Persons (PEPs) and potential anti-money laundering measures.
Key Observations:
* Japanese Focus: Most of these links are specific to the Japanese Mercari site (jp.mercari.com).
* Detailed Legal Information: There’s a significant number of links related to legal terms, policies, and compliance, which is common for e-commerce platforms, particularly in regulated markets like Japan.
* Shop/Seller Focus: A good portion of the links provide support and information for users who are selling on Mercari, particularly through their “Shop” feature.
* Security & Trust: Many links emphasize safety, security, and efforts to combat counterfeit products.
Let me know if you’d like me to elaborate on any of these links or if you have another task.
What are the key legal policies and prohibited items on Mercari?
Table of Contents
- 1. What are the key legal policies and prohibited items on Mercari?
- 2. Mercari Resources: Company Profile, Support, and Legal Policies – Archyde.com (published January 25, 2026)
- 3. Understanding Mercari: A Quick company Overview
- 4. Navigating Mercari Support: Getting Help When You Need It
- 5. Mercari’s Legal Policies: Protecting Buyers and Sellers
- 6. Recent Policy Updates (as of January 2026)
- 7. Mercari for Business: Expanding Beyond Individual
Mercari Resources: Company Profile, Support, and Legal Policies – Archyde.com (published January 25, 2026)
Understanding Mercari: A Quick company Overview
Mercari is a popular online marketplace, primarily known for its user-pleasant mobile app, where individuals can buy and sell a wide variety of items. Founded in Japan in 2013, it expanded to the united States in 2016 and has as become a notable player in the resale market, competing with platforms like eBay, Poshmark, and Facebook Marketplace. Mercari distinguishes itself with a focus on simplicity and a relatively low fee structure, attracting a diverse user base. The company’s headquarters are located in Tokyo, Japan, with a substantial presence in the US, especially in Seattle, Washington.
Mercari’s core business model revolves around facilitating peer-to-peer transactions. unlike conventional consignment shops, sellers have complete control over listing prices, shipping options, and communication with buyers. This direct control is a key appeal for many users.
Mercari offers several avenues for customer support, catering to different needs and urgency levels.Understanding these options is crucial for both buyers and sellers.
* Help Center: The first stop for many users is Mercari’s thorough Help Center (https://help.mercari.com/). This resource contains articles addressing frequently asked questions, covering topics from account management and listing creation to shipping issues and dispute resolution.
* In-App Support: directly within the Mercari app, users can submit inquiries regarding specific orders or listings. This method often provides a faster response time, as it allows support representatives to access relevant transaction details.
* Email Support: For less urgent matters, users can contact Mercari support via email.Response times can vary depending on the volume of inquiries.
* Social Media: While not a primary support channel,Mercari actively monitors its social media accounts (Twitter,Facebook) and occasionally responds to user inquiries or concerns publicly.
* Phone Support: Limited phone support is available,primarily for specific issues like account recovery or urgent disputes.Accessing phone support often requires navigating thru the in-app help options.
Pro Tip: before contacting support, thoroughly review the help Center. Many common issues are already addressed there, saving you time and effort. Documenting all communication (screenshots, order numbers, etc.) is also highly recommended.
Mercari’s Legal Policies: Protecting Buyers and Sellers
Mercari operates under a set of legal policies designed to ensure a safe and fair marketplace.Familiarizing yourself with these policies is essential to avoid potential issues.
Terms of Service
The Mercari Terms of Service (https://www.mercari.com/terms/) outline the rules and regulations governing the use of the platform. This document covers topics such as account eligibility, prohibited items, intellectual property rights, and dispute resolution procedures.
Prohibited Items
Mercari maintains a list of prohibited items that cannot be listed on the platform. This list includes:
* Illegal items (drugs, weapons, counterfeit goods)
* Hazardous materials
* Certain animal products
* Items that violate intellectual property rights
* Gift cards (with limited exceptions)
Listing prohibited items can result in account suspension or termination.
Shipping Policies
Mercari requires sellers to ship items promptly after a purchase is made. Sellers are responsible for providing accurate shipping information and packaging items securely. Mercari offers prepaid shipping labels for convenience, but sellers can also choose their own shipping method.
Payment Policies
Mercari uses a secure payment system to protect both buyers and sellers. Payments are typically held in escrow until the buyer confirms receipt of the item in satisfactory condition. Mercari charges a selling fee (typically 10%) on completed transactions.
dispute Resolution
In the event of a dispute between a buyer and seller, Mercari offers a dispute resolution process. This process involves submitting evidence and allowing Mercari representatives to mediate the issue. Mercari’s decision is typically final.
Recent Policy Updates (as of January 2026)
In late 2025, Mercari implemented changes to its shipping policies, offering more integrated label options and partnerships with additional carriers.These changes aimed to streamline the shipping process and reduce costs for sellers. Additionally, Mercari enhanced its authentication procedures for luxury goods to combat counterfeiting and protect buyers.These updates reflect Mercari’s ongoing commitment to improving the user experience and maintaining a trustworthy marketplace.
