OpenText Cybersecurity Boosts Sixfold ROI for Small and Medium Businesses Through Strategic Partnership Initiatives

OpenText Fuels MSP Growth with cybersecurity and Cloud Platform

Waterloo, Ontario – August 18, 2025 – A New Canalys study has revealed that Managed Service Providers (MSPs) utilizing OpenText Cybersecurity solutions and its Secure Cloud platform are experiencing important growth, achieving up to a 6.7 times return on every dollar invested. The findings were unveiled at CRN’s XChange event in Denver, Colorado, were OpenText highlighted its commitment to empowering MSPs with a partner-first approach.

The Partner Ecosystem Multiplier

The OpenText Partner Ecosystem Multiplier (PEM) Study demonstrates that MSPs who integrate services around OpenText’s offerings throughout the entire customer lifecycle benefit the most. The PEM metric captures the total revenue potential extending beyond the initial product sale and encompassing ongoing services and support.

according to the study, more than three-quarters of the revenue prospect arises after the initial sale, driven by managed services, strong vendor integration, and continued support. This highlights the long-term value proposition of the OpenText ecosystem.

Key findings and Return on Investment

MSPs realizing the highest returns adopt a services-first strategy and fully leverage OpenText’s product bundles, integrations, and support resources. Partners consistently praise OpenText’s responsiveness and technical expertise as critical factors in their business expansion.

Here’s a rapid overview of the potential ROI for MSPs:

Area of Investment	Potential Return
OpenText Cybersecurity Solutions	Up to 6.7x ROI
Integrated Managed Services	Recurring Revenue Stream
Secure Cloud Platform Utilization	Simplified Delivery & Increased Efficiency

“The OpenText ecosystem creates lasting value by enabling partners to grow far beyond the first transaction,” said Muhi Majzoub, Executive Vice President, security Products, OpenText. “Our Secure Cloud platform and cybersecurity portfolio provide the foundation MSPs need to strengthen protection, simplify delivery, and unlock sustainable profitability.”

AI-First Era and MSP Growth

At XChange, Michael DePalma, Vice President of SMB Business Progress at OpenText, delivered a keynote address titled “Empowering MSP Growth in the AI-First Era.” The presentation focused on how MSPs can meet evolving customer expectations with solutions like Microsoft 365 Copilot, advanced cybersecurity capabilities, managed services, and flexible pricing models.DePalma also emphasized the benefits of OpenText’s collaboration with Microsoft in streamlining operations and accelerating revenue growth.

Did You Know? The global managed services market is projected to reach $346.4 billion by 2028, growing at a CAGR of 11.9% from 2021 to 2028.

OpenText Cybersecurity is also showcasing its Secure Cloud platform, designed to reduce complexity, improve delivery, and drive growth through bundled solutions and shared visibility, enabling partners to translate customer trust into tangible ROI.

Pro Tip: Focus on building integrated service offerings around OpenText’s solutions to maximize revenue potential and create a sticky, long-term customer relationship.

You can download the OpenText Partner Ecosystem multiplier (PEM) Study to learn more about how OpenText is supporting partner growth.

Understanding the Growing Importance of MSPs

Managed Service Providers play a vital role in today’s IT landscape, especially for small and medium-sized businesses (SMBs) that often lack the internal resources for robust cybersecurity and cloud management. They offer predictable costs, scalability, and access to expertise, making them increasingly valuable partners for organizations of all sizes. The demand for MSPs is driven by the increasing complexity of IT environments, the growing threat of cyberattacks, and the ongoing shift to cloud-based solutions.

Frequently Asked questions About OpenText and MSPs

What are your biggest challenges in building a successful MSP business? How do you see the role of cybersecurity evolving in the next few years?

What specific partner initiatives does OpenText utilize to enhance cybersecurity solutions for SMBs?

Understanding the SMB Cybersecurity Landscape

Small and medium-sized businesses (SMBs) are increasingly targeted by cyberattacks. Often lacking the robust security infrastructure of larger enterprises, they represent a vulnerable entry point for malicious actors. The cost of a data breach for an SMB can be devastating, extending beyond financial losses to include reputational damage and operational disruption. This is where OpenText’s strategic approach to cybersecurity, amplified through partner initiatives, delivers exceptional value. Investing in proactive cybersecurity solutions isn’t just about risk mitigation; it’s about enabling growth and protecting your bottom line. Key threats facing SMBs include ransomware attacks, phishing scams, data breaches, and malware infections.

OpenText’s Cybersecurity Ecosystem: A Multi-Layered Defense

OpenText doesn’t offer a single product; it provides a comprehensive cybersecurity platform built on a foundation of information management. this holistic approach is crucial for effective protection. core components include:

Data Loss Prevention (DLP): Preventing sensitive data from leaving the organization, whether intentionally or accidentally.

Endpoint Detection and Response (EDR): Continuously monitoring endpoints (laptops, desktops, servers) for malicious activity.

Security Information and event Management (SIEM): Centralizing and analyzing security logs to identify and respond to threats.

Threat Intelligence: Leveraging real-time threat data to proactively defend against emerging attacks.

Content Security: Protecting content throughout its lifecycle, from creation to archiving.

OpenText’s integrated security solutions are designed to work together,providing a layered defense that addresses multiple attack vectors. This contrasts with point solutions that often leave gaps in coverage.

The power of partnerships: Extending OpenText’s reach

OpenText recognizes that a strong partner network is essential for delivering cybersecurity to SMBs.These partnerships extend the company’s reach and provide specialized expertise.

Value-Added Resellers (VARs): Offer OpenText solutions alongside their own services, providing customized implementations and ongoing support.

Managed Security Service Providers (MSSPs): Deliver 24/7 security monitoring and incident response services, freeing up SMBs to focus on their core business.

Technology Alliances: Integrating OpenText solutions with other leading security technologies to create a more robust and comprehensive security posture.

A recent example is OpenText’s collaboration with partners to deliver the Correspondence Workspace System (CWS), which enhances secure communication and collaboration, reducing the risk of data leakage through email and other channels (opentext.de).This demonstrates how OpenText leverages partnerships to address specific SMB needs.

Quantifying the ROI: Why Sixfold Returns?

The claim of a sixfold ROI isn’t hyperbole. It’s based on a combination of factors:

1. Reduced Breach Costs: Preventing even a single successful cyberattack can save an SMB tens of thousands of dollars in recovery costs, legal fees, and lost productivity.
2. improved Compliance: OpenText solutions help SMBs meet regulatory requirements (e.g.,GDPR,HIPAA,CCPA),avoiding costly fines and penalties. Data privacy regulations are a major driver for cybersecurity investment.
3. Enhanced Productivity: Automated security features reduce the burden on IT staff, allowing them to focus on strategic initiatives.
4. Increased Customer trust: Demonstrating a commitment to cybersecurity builds trust with customers, leading to increased sales and retention. Cyber trust is becoming a competitive differentiator.
5. Lower insurance Premiums: SMBs with robust cybersecurity measures may qualify for lower cyber insurance premiums.
6. Business Continuity: Minimizing downtime and ensuring business continuity in the event of an attack.

Consider a hypothetical SMB with $5 million in annual revenue. A data breach could cost them $50,000 – $150,000 or more. An investment of $10,000 – $20,000 in OpenText cybersecurity solutions, delivered through a partner, could prevent that breach, resulting in a five to fifteen-fold return on investment.

Practical Tips for SMBs Implementing opentext Cybersecurity

Start with a Risk Assessment: Identify your most valuable assets and the threats they face.

Prioritize Security Awareness Training: Educate employees about phishing scams, malware, and other cyber threats. Employee training is a critical component of any cybersecurity strategy.

Implement Multi-Factor Authentication (MFA): Add an extra layer of security to your accounts.

Regularly Back Up Your Data: ensure you have a reliable backup and recovery plan. Data backup and recovery are essential for business continuity.

Choose the Right Partner: Select a partner with experience in your industry and a proven track record of success.

Stay Up-to-Date: Regularly update your software and security solutions to protect against the latest threats. Vulnerability management is