2023-12-16 07:00:00
Pierre’s testimony echoes dozens of others found online on traveler forums or on social networks. Nothing to worry about the rental platform, however, which has since very partially made amends, while strengthening the security of its customers.
“We are aware that some hosting partners and customers have been affected by phishing scams. This is not a breach of the security systems. Booking.com, but of coordinated fraud against customers and partners, targeted by phishing emails. Scammers, then able to obtain customers’ email addresses and mobile phone numbers, can then ask them to hand over their credit card details to make fraudulent payments. explains Booking.com to RTBF.
Fraudulent emails perhaps and this would not be a first… But not only that, since all of the victims we contacted were all “stolen” through a message from the hotel in the Booking application or in the Booking website and not through their personal emails or WhatsApp account. An important detail that Booking completely ignores:
“As a responsible travel company, we are aware of the consequences of such scams by malicious third parties for our business, our accommodation partners and our customers. We constantly review and strengthen our own security controls, we offer advice and training to our hosting partners and we regularly remind our customers that they should never share their personal data with our hosting partners – who would never ask them for this information via WhatsApp – and that they should prioritize payments via our platform, which offers a guided and secure payment process “, adds the platform.
Additional information for service providers which can be consulted at this address.
1702718225
#Scams #Booking #hotel #reservation #platform #trustworthy