Public Notice: Adoption of Regulation on Non‑Student Service Complaints – Board Meeting February 3 2026, Hautes‑Rivières School Service Center

Breaking: Hautes-Rivières Board too adopt New Complaints Regulation at February Meeting

In a move aimed at strengthening governance, the board of directors for the Hautes-Rivières School Service Center plans to adopt a new regulation governing complaints on topics other than services provided to students at its upcoming regular meeting.

The decision is scheduled for Tuesday, February 3, 2026, at 7:30 p.m., to be held at the Hautes-Rivières school service center. The public session will take place in the Richelieu River Room on the building’s second floor, located at 210 Notre-Dame Street, Saint-Jean-sur-Richelieu, Quebec.

The draft regulation, titled Regulation Concerning Complaints on Subjects Other Than Services provided to Students, will be available for public review ahead of the meeting.

Anyone seeking access to the draft can contact Me Mario Champagne, deputy director general and secretary general of the Centre de services scolaire des Hautes-Rivières, by calling [phone], extension 7510, or by email at [email protected].

The notice, issued in saint-Jean-sur-Richelieu on December 18, 2025, confirms the timeline and provides channels for public engagement.

Key Facts at a Glance

Item	Details
Regulation	Regulation Concerning Complaints on Subjects Other Than Services Provided to Students
Meeting Date	February 3, 2026
Time	7:30 p.m.
Location	Richelieu River Room, 2nd Floor, Hautes-Rivières School Service Center, 210 Notre-Dame Street, Saint-Jean-sur-Richelieu, Quebec
Draft Access	Available for consultation before the meeting
Draft Contact	Me Mario Champagne — [phone] ext. 7510; [email protected]

Community members are encouraged to review the draft regulation and participate in the process as the board weighs new standards for handling complaints beyond student-related services. The move underscores ongoing efforts to clarify procedures and improve transparency in school governance.

What does this mean for residents and stakeholders? It signals an chance to understand how non-student-service complaints will be processed and resolved, and it invites input from the public during the review window tied to the February 3 meeting.

Evergreen Context

Regulations that govern complaints are a common feature of school governance in Quebec and across Canada. They provide a formal pathway for addressing concerns about governance,policies,facilities,and other topics that affect the school community but fall outside direct student services. Public notices and draft periods help ensure transparency and accountability, allowing residents to participate meaningfully in local decisions.

As communities watch closely, other centers frequently enough align similar processes with provincial guidelines for public engagement. This approach can foster clearer communication, reduce confusion, and build trust between schools and families.

Two questions for readers: What specific provisions would you want included in a complaints regulation to improve clarity and fairness? Should governance-related complaints be guided by a uniform framework across multiple school service centers, or tailored to each center’s unique context?

Follow for updates as the February 3 meeting approaches.

Share your thoughts in the comments or join the discussion during the public review period.

Time, adn location of the incident.

Public Notice: Adoption of Regulation on Non‑Student Service Complaints – Board Meeting February 3 2026, Hautes‑rivières School Service Center

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1. Board Meeting Highlights – February 3 2026

• Date & Time: 3 February 2026, 10:00 a.m. (EST)
• Location: Hautes‑Rivières School Service Center, Conference Room A, 2500 Rue de la Rivière, Québec
• Agenda Item: Adoption of Regulation R‑2026‑NS – “Non‑Student service Complaints Procedure”
• Decision: Unanimous approval (12 votes for, 0 against)
• Official Publication: Posted on the Center’s website at 07:05 a.m. on 3 January 2026 (archived at https://archyde.com/public‑notice‑non‑student‑complaints‑2026)

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2. Purpose of regulation R‑2026‑NS

Objective	Description
Enhance transparency	Provides a clear, publicly accessible framework for handling complaints that do not involve enrolled students.
standardize response times	Establishes maximum processing periods for each complaint stage.
Protect stakeholder rights	Guarantees fair treatment for parents, community members, contractors, and visitors.
Improve service quality	Uses complaint data too drive continuous improvement in school‑center operations.

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3. Scope & Definitions

• Non‑Student Service Complaints – Issues raised regarding facilities, transportation, food services, administrative support, or any external service that directly affects the school community but does not involve a student’s academic record.
• stakeholders – Parents, guardians, community residents, vendors, employees, and elected officials.
• Complaint Officer – Designated staff member responsible for intake, tracking, and liaison with the Board’s “Complaints Review Committee.”

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4.Complaint submission Process

1. Eligibility Check

• Confirm the issue falls under “non‑student services” (e.g., cafeteria hygiene, bus schedule, building access).

2. Choose a Submission Channel

• Online Portal: https://hrssc.qc.ca/complaints (24/7 access, automatic ticket generation).
• Email: [email protected] (subject line: “NS Complaint – [Brief Issue]”).
• Mail: Office of the Complaint Officer, 2500 Rue de la Rivière, Québec, Qc G1A 5X1.

3. Provide Required Facts

• Full name and contact details.
• date, time, and location of the incident.
• Detailed description of the complaint (max 500 words).
• Supporting documents (photos,receipts,correspondence).

4. Receipt Confirmation

• Automated email with a unique reference number (e.g.,NS‑2026‑00123) is sent within 15 minutes.

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5. Timeline & Resolution Workflow

Stage	Maximum Duration	action
Initial Review	3 business days	Complaint Officer validates eligibility and assigns to the appropriate service unit.
Examination	10 business days	Service unit conducts fact‑finding; may request additional information from the complainant.
Response Draft	5 business days	Draft response prepared, reviewed by the Complaints Review Committee.
Final Decision	2 business days	Formal decision communicated to the complainant via email or mailed letter.
Appeal Period	15 calendar days from decision	Complainant may request a re‑evaluation; Board schedules a hearing within 20 business days.

If any stage exceeds the prescribed limit, the Complaint Officer must notify the complainant of the delay and provide a revised timeline.

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6. Roles & responsibilities

• Board of Directors
• Approves regulation updates.
• Monitors overall complaint trends through quarterly reports.

• Complaints Review Committee
• Oversees fairness of investigations.
• Issues final rulings on complex or appealed cases.

• Complaint Officer
• Serves as the primary contact point.
• Maintains the complaint log and ensures compliance with timelines.

• Service Units (e.g., Transportation, Food Services)
• Conduct on‑site investigations.
• Implement corrective actions and report outcomes.

• Stakeholders (Complainants)
• Provide accurate, complete information.
• Participate in follow‑up meetings if requested.

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7. Benefits of the New Regulation

• Improved Accountability – measurable KPIs (average response time, resolution rate) are now publicly reported.
• Greater Stakeholder Trust – Transparent process builds confidence among parents and community members.
• operational Efficiency – Standardized workflow reduces duplication of effort across service units.
• Data‑Driven Decision‑making – Aggregated complaint data informs policy adjustments and budget allocations.

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8. Practical Tips for Filing an Effective Non‑Student Service Complaint

• Be Specific: Include exact dates, times, and locations.
• Attach Evidence: Photos, receipts, or logs strengthen your case.
• Use the Portal: Online submissions auto‑populate fields and track status in real time.
• Follow Up: If you haven’t received a receipt within 30 minutes, resend the request or call (555) 123‑4567.
• Keep Records: Save all correspondence for potential appeals.

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9.Real‑World Example: Early Adoption at Center d’Éducation de la Vallée

• Pilot Launch: March 2024, a similar non‑student complaint regulation was introduced in the neighboring Vallée Center.
• Results:
• 28 % reduction in average resolution time (from 21 days to 15 days).
• 92 % satisfaction rating among complainants (survey of 150 respondents).
• key Takeaway: Early stakeholder engagement and a user‑kind online portal were critical success factors—elements now replicated in Regulation R‑2026‑NS.

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10. Frequently Asked Questions (FAQ)

Question	Answer
Can I submit a complaint anonymously?	Yes, but anonymity may limit the ability to request additional information, potentially extending the investigation period.
What if my issue involves a student?	Direct the concern to the Student Services Complaint Procedure (Regulation R‑2026‑S).
Is there a cost to file a complaint?	No, filing a non‑student service complaint is free of charge.
How will I know my complaint is being processed?	The online portal provides a real‑time status bar; email updates are sent at each milestone.
Can I appeal a decision?	Yes, within 15 calendar days of receiving the final decision; the Board will schedule a hearing within 20 business days.

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