Quack in the hospitality industry: premiums paid twice will have to be claimed

Around 400 employers in the hospitality sector have received a letter asking them to claim bonuses from their workers which have been paid twice, due to an IT problem, Gazet Van Antwerpen reported on Saturday. The Horeca Fund, which is responsible for paying these premiums, confirms the information.

“When paying end-of-year bonuses in the sector, the Fund acts as a third party payer. This means that the Fund does not calculate the bonuses itself. This is the role of employers. This is a complex issue, they often call on an external partner such as a social secretariat or other service provider. They then carry out these calculations and send them to the Fund “, explains the Horeca Fund in a press release. “Unfortunately, we learned that one of these partners had a software problem. Due to this problem, incorrect information was transmitted to the Fund. The Fund therefore made premium payments which had to be corrected. as a result, around 400 employers – the sector has around 30,000 employers in total – have now received a letter from the Fund to recover the premium which has been paid twice “, he continues.

“No other option”

The Horeca Fund says “obviously very bored “ by this situation and said to understand “the difficulties employers are facing right now “, while “their reserves are running out due to the coronavirus crisis“. “Unfortunately, from a legal point of view, there is no other option. It goes without saying that the Fund will show the necessary flexibility to deal with this matter. The employers concerned can of course contact the Fund to discuss their file. We are ready to help them“, concludes the Hore Fund

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