Consumer Choice, independent body specialized in market studies, has been responsible for preparing the report, based on 24,000 ratings according to the attributes that the consumers themselves considered most important for each category.
The companies that have obtained better level of satisfaction and acceptance Compared to their competitors, they have been the ones that have received the ‘Consumer’s Choice’ award.
In the case of Securitas Direct, the attributes that the respondents valued the best were: guarantee of efficient protection, speed of installation or ability to respond to danger, among others.
“This award is a recognition of the effort that as a company we do to offer the best service, day after day. We constantly improve our value proposition, we review our protocols in search of maximum efficiency and we have the best team of professionals to guarantee a quality service. We never settle and we always seek to go further, ”said Nina Llordachs, Marketing Director for Securitas Direct.
In total, 16 have been the categories analyzed, and brands such as Bankinter, Lidl, Repsol, Norauto or CaixaBank Consum, among others.
Securitas Direct has more than 1.6 million clients and more than 8,000 employees. In the same way, it has reached a historical record of customer satisfaction, with 9.1 and an NPS of 48.
The company also has two Alarm Receiving Centers, located in Madrid and Cornellà, qTogether they make up the largest in Europe, and from where more than 1,500 specialists ensure the safety of their customers.
Securitas Direct has also been recognized this year as one of the best company to work for in Spain, according to the Top Employer ranking, Great Place To Work, Forbes or the top 3 of ‘Actualidad Económica’. It also has the triple Aenor compliance certification, corresponding to tax, criminal and anti-bribery compliance in accordance with the requirements of the UNE 19602, UNE 19601 and ISO / UNE 37001 standards respectively.