During the last days, several Bancolombia clients have indicated that they cannot make their transfers a cuentas de nequiwhich some time ago announced its separation from the bank and has been making some changes.
The people began to report failures from Friday afternoon and it was the same company that confirmed that, for now, Some payments cannot be made from Bancolombia accounts to Nequi.
The message that appears to many users on their cell phones says: “We are experiencing problems with our system. We are working to fix it as soon as possible.”
transfers from Bancolombia to Nequi: solution date and what to do
In social networks, Bancolombia explained to its clients that until 9:00 p.m. from Monday, May 16 It will not be possible to transfer money from the Bancolombia account to those of Nequi that are not registered.
“We inform you that until Monday, May 16 at 9:00 pm, the option to make transfers to non-registered Nequis will not be available from Bancolombia. We invite you to register your Nequi through the App People Bancolombia or Virtual Branch “, says the company’s message.
We inform you that until Monday, May 16 at 9:00 pm, the option to make transfers to non-registered Nequis will not be available from Bancolombia. We invite you to register your Nequi through the Bancolombia People App or Virtual Branch.
– Bancolombia (@Bancolombia) May 13, 2022
The solution, as indicated by Bancolombia, is to register the Nequi account through the Bancolombia People App or People Virtual Branch. Since the process is immediate, the transfer or payment can now be made.
Other people have pointed out other problems with the Bancolombia app, but the company says that, at this time, there are no failures that affect other operations with banks or other virtual transfers.