Wise Expands Customer Support Team in São Paulo, Brazil
Table of Contents
- 1. Wise Expands Customer Support Team in São Paulo, Brazil
- 2. A Focus on Multilingual Support
- 3. Key Responsibilities and Expectations
- 4. What Wise offers: A comprehensive Benefits Package
- 5. Commitment to Diversity, Inclusion, and Data Security
- 6. Application Requirements and Work Schedule
- 7. The Rise of Global Fintech and Customer Support
- 8. Frequently Asked questions
- 9. What are the primary differences between a customer Support Associate focused on content adn a traditional Virtual Assistant?
- 10. São Paulo Customer Support Associate: Role Focused on Content Writing, not Virtual Assistance
- 11. What Does a Content-Focused Customer Support Associate Do?
- 12. key Responsibilities: Beyond Traditional Support
- 13. skills Required: More Then Just Portuguese Fluency
- 14. Why São Paulo? The Brazilian Market Prospect
- 15. Distinguishing This Role from Virtual Assistance
São Paulo, Brazil – November 1, 2025 – Global technology company Wise is considerably expanding its Customer Support operations in São Paulo, Brazil. The company is actively recruiting skilled professionals to join its team,signaling a commitment to providing exceptional support to its growing international customer base.
A Focus on Multilingual Support
The current recruitment drive specifically targets individuals fluent in both English and Portuguese. This bilingual requirement underscores Wise’s dedication to serving a diverse clientele and resolving complex issues across linguistic boundaries. According to a recent report by Statista, the number of Portuguese speakers globally reached approximately 258 million in 2023, making it a crucial language for international businesses.
Key Responsibilities and Expectations
Prosperous candidates will act as the first point of contact for Wise customers, resolving inquiries via phone, chat, and email. The role demands strong problem-solving abilities, empathy, and a proactive approach to case resolution. Emphasis will be placed on delivering outstanding customer experiences while navigating a fast-paced, evolving surroundings.
Moreover, candidates are expected to demonstrate a commitment to continuous learning, leveraging internal resources and performance feedback to enhance their product knowledge and skills. proficiency in utilizing Artificial Intelligence (AI) prompting tools, such as ChatGPT and Google Gemini, is also considered a valuable asset.
What Wise offers: A comprehensive Benefits Package
Wise is offering a compelling benefits package to attract top talent, including Restricted Stock Units (RSUs) in a rapidly growing company, an annual self-progress budget, and comprehensive health and dental allowances. Additional benefits include life insurance, an Employee Assistance Program (EAP), generous paid time off, parental leave, transportation vouchers, and access to fitness facilities.
| Benefit | Details |
|---|---|
| Paid Time Off | 30 days vacation + 3 “Me” days + 1 volunteer day annually |
| Parental Leave | 18 weeks paid parental leave (after 1 year of employment) |
| Development Budget | Annual budget for professional development |
| Fitness Access | TotalPass access to 3,500 gyms and studios |
Commitment to Diversity, Inclusion, and Data Security
Wise emphasizes its commitment to fostering a diverse, equitable, and inclusive workplace. The company actively promotes a culture where every team member feels respected and empowered. Data security awareness and adherence to data privacy procedures are also paramount, reflecting the evolving regulatory landscape and the sensitive nature of financial data.
Did You No? According to McKinsey, companies in the top quartile for gender diversity on executive teams are 25% more likely to have above-average profitability.
Application Requirements and Work Schedule
Applicants are required to submit their resumes exclusively in English. Candidates must be legally authorized to work in São Paulo, Brazil. The position involves flexible working hours,including the possibility of morning,evening,weekend,and public holiday shifts,while maintaining a consistent five-day work week structure of 36 hours.
Pro tip: Highlight your fluency in both English and Portuguese, as well as any experience with fintech or customer support in a global contact center, on your resume and during the interview process.
The Rise of Global Fintech and Customer Support
The fintech industry has experienced exponential growth in recent years, driven by increasing demand for seamless and affordable international financial services. As companies like Wise expand their global reach, the need for robust and multilingual customer support teams becomes increasingly critical. Investing in skilled support associates is not just about resolving issues; it’s about building trust and fostering long-term customer relationships.
Frequently Asked questions
- What is Wise’s primary focus? Wise is a global technology company dedicated to building the best way to move and manage money internationally,prioritizing low fees,ease of use,and speed.
- Is fluency in Portuguese absolutely required for this role? Yes, fluency in both English and Portuguese is a mandatory requirement for Customer Support Associate positions at wise in São Paulo.
- What benefits does Wise offer its employees in Brazil? Wise offers a comprehensive benefits package including RSU’s, a self-development budget, health and dental allowances, paid time off, parental leave, and transportation vouchers.
- What skills are most valued in a Wise Customer Support associate? Strong problem-solving skills, empathy, excellent communication, adaptability, and a commitment to continuous learning are highly valued.
- How does Wise approach diversity and inclusion? Wise is dedicated to fostering a diverse, equitable, and inclusive workplace where all employees feel respected and empowered.
What are your thoughts on the growing demand for multilingual customer support in the fintech industry? Share your viewpoint in the comments below!
What are the primary differences between a customer Support Associate focused on content adn a traditional Virtual Assistant?
São Paulo Customer Support Associate: Role Focused on Content Writing, not Virtual Assistance
What Does a Content-Focused Customer Support Associate Do?
This role, increasingly common in tech-forward companies operating in Brazil, specifically in São Paulo, blends customer support with content creation. It’s not about scheduling appointments or managing emails – it’s about proactively building resources to empower customers and reduce support tickets through high-quality, informative content. think of it as turning customer questions into valuable, searchable knowledge. This position requires strong writing skills in both Portuguese and english, a deep understanding of customer pain points, and the ability to translate technical data into easily digestible guides, FAQs, and articles.
key Responsibilities: Beyond Traditional Support
The core of this São Paulo-based position revolves around content. Here’s a breakdown of typical duties:
* Knowledge Base Article Creation: Developing and maintaining a complete knowledge base, addressing common customer issues and product features.This includes writing, editing, and updating articles regularly.
* FAQ Development & Optimization: Identifying frequently asked questions and crafting clear, concise answers. Optimizing existing faqs for search (both within the platform and via Google).
* Tutorial & Guide Writing: Creating step-by-step tutorials, user guides, and how-to articles for various product functionalities. These frequently enough include screenshots and videos.
* Content Localization: Adapting existing content for the Brazilian market, ensuring cultural relevance and linguistic accuracy. This is crucial for effective interaction.
* Customer Feedback Analysis: Analyzing support tickets, chat logs, and customer surveys to identify content gaps and areas for advancement. This data drives content strategy.
* Content SEO: Implementing SEO best practices to ensure content is discoverable by customers searching for solutions online. Keyword research is vital.
* Collaboration with Product & Engineering: Working closely with product and engineering teams to understand new features and updates, and then translating that information into customer-facing content.
* Content Style Guide Maintenance: ensuring all content adheres to a consistent brand voice and style.
skills Required: More Then Just Portuguese Fluency
While Portuguese fluency is essential for a São Paulo role, a successful candidate needs a diverse skillset:
* Exceptional Writing Skills (Portuguese & English): This is paramount. The ability to write clearly, concisely, and accurately is non-negotiable.
* SEO Knowledge: Understanding of keyword research, on-page optimization, and content analytics. familiarity with tools like Google Search Console and SEMrush is a plus.
* Technical Aptitude: Comfortable learning and explaining technical concepts. Experience with software documentation is beneficial.
* Customer Empathy: The ability to understand customer frustrations and translate them into helpful content.
* Content Management System (CMS) Experience: familiarity with platforms like WordPress, Zendesk, or similar CMS tools.
* Analytical Skills: Ability to analyze data and identify trends to inform content strategy.
* Project Management: Ability to manage multiple content projects concurrently and meet deadlines.
* Collaboration Skills: Working effectively with cross-functional teams.
Why São Paulo? The Brazilian Market Prospect
São Paulo is a major hub for technology and innovation in Latin america. Companies are increasingly focusing on providing localized support and content for the Brazilian market. This demand drives the need for skilled content writers who understand the nuances of the local culture and language. The growing Brazilian tech sector presents meaningful opportunities for career advancement in this field. Furthermore, the time zone allows for efficient collaboration with teams in North America and Europe.
Distinguishing This Role from Virtual Assistance
It’s crucial to understand the difference. A virtual assistant typically handles administrative tasks, scheduling, and email management. This Customer Support Associate role is fundamentally about content creation and knowledge management.