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InfoBIP and Oracle work together to transform customers with WhatsApp and SMS integration

by James Carter Senior News Editor
written by James Carter Senior News Editor

Infobip & Oracle Supercharge Customer Service with AI-Powered WhatsApp & SMS Integration

Vodnjan, Croatia – September 23, 2025 – In a move poised to redefine customer interaction, global cloud communication platform Infobip has announced a direct integration of WhatsApp and SMS messaging into Oracle Fusion Cloud Service. This breaking news delivers a powerful boost to businesses seeking to elevate customer satisfaction and streamline operations through the power of Artificial Intelligence. The integration, now available on the Oracle Cloud Marketplace, promises more engaging and personalized customer experiences.

AI Takes Center Stage in Customer Communication

The demand for instant, personalized communication is no longer a trend – it’s an expectation. This integration directly addresses that need, expanding Oracle Cloud Service’s capabilities beyond native live chat to include the ubiquitous WhatsApp and SMS channels. Imagine a world where customer inquiries are handled swiftly and accurately, freeing up human agents to tackle more complex issues. That’s the promise of this partnership.

“By embedding WhatsApp and SMS channels into Oracle Fusion Cloud’s AI-based functions, we’re simplifying and improving the way companies connect with their customers,” explains Brett Weigl, Vice President, Product Management, Service Cloud & Field Service Cloud, Oracle. “Our AI assistant can now intelligently respond to messages on these popular platforms, leading to happier customers and more focused support teams.”

How the Integration Works: Efficiency Through Automation

The core of this advancement lies in the intelligent automation built into Oracle Cloud Service. A sophisticated chatbot, powered by AI, efficiently handles a high volume of customer requests, drastically reducing response times and easing the burden on customer service personnel. When a situation requires a human touch, seamless escalation ensures customers receive the detailed attention they deserve. This isn’t about replacing agents; it’s about empowering them.

But what does this mean for businesses beyond faster response times? It means a significant reduction in operational costs, improved agent productivity, and, crucially, a more positive brand perception. In today’s competitive landscape, customer experience is often the deciding factor.

A Long-Term Partnership Built on Innovation

This integration isn’t a one-off event; it’s the latest milestone in a long-standing collaboration between Infobip and Oracle. Both companies have consistently focused on developing integrated communication solutions designed to help businesses build stronger customer relationships. “With this integration, InfoBIP once again demonstrates how much the support of undertaking is important to us in the digital age,” says Miguel Turnbull, Senior Director, Global Partnerships at InfoBIP. “Thanks to the partnership with Oracle, we can enable our customers to build stable relationships with their end customers, which leads to satisfaction and loyalty.”

The Future of Customer Engagement: Beyond the Buzzwords

The integration of AI and popular messaging platforms isn’t just about adopting the latest technology; it’s about fundamentally changing how businesses interact with their customers. It’s about moving from reactive support to proactive engagement, from generic responses to personalized solutions. This shift requires a strategic approach, focusing on understanding customer needs and leveraging technology to deliver exceptional experiences.

As businesses navigate the evolving digital landscape, partnerships like the one between Infobip and Oracle will become increasingly vital. The ability to seamlessly integrate communication channels, leverage the power of AI, and prioritize customer satisfaction will be the key to unlocking sustainable growth and building lasting brand loyalty. Stay tuned to Archyde for continued coverage of this evolving story and the latest insights into the world of customer engagement.

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News

Ending Chaos in Social Assistance: Time for Reformed Stability and Support

by James Carter Senior News Editor
written by James Carter Senior News Editor

Austrian Greens Criticize Government’s Chaotic Approach to Social welfare reform

Table of Contents

Vienna – The Austrian Green Party is sharply criticizing the government’s recent handling of social welfare policy, labeling it as “absurd and shameful.” The criticism centers on perceived inconsistencies in the rollout of a proposed three-year integration phase, coupled with a reduction in social assistance benefits, dubbed an “integration allowance.”

Markus Koza, Labor and Social Spokesperson for the Greens, voiced strong concerns about the fluctuating messaging from the government. He highlighted a situation where announcements regarding integration measures shifted significantly within a single day, culminating in what he described as a “lecture on the lecture” regarding the proposed integration phase.

The Core of the Dispute: Integration vs. Immediate need

Koza argued that imposing a waiting period on social assistance is fundamentally flawed, stating that “Poverty has no waiting period and does not adhere to the alien laws of life.” He emphasized the urgent needs of individuals already struggling, including long-term Austrian citizens facing debt, job insecurity, or mental health challenges. He asserted that these individuals require immediate financial security and targeted support, not language courses or civic education programs.

The debate is further complicated by the introduction of what critics call a third tier of social support,existing alongside basic care and conventional social welfare. Koza contends that this addition demonstrates a lack of a coherent vision for the future of social assistance, suggesting the government hasn’t clearly defined its priorities.

According to The Austrian Institute of Economic research, poverty rates in Austria have seen a slight increase in recent years, particularly among single-parent households and those with migrant backgrounds. This data underscores the urgency of effective social safety nets.

Proposed Alternatives and Calls for Reform

Koza pointed to proposals from various social organizations – including a nationwide social assistance system, minimum benefit rates, effective integration programs, and self-reliant basic child protection initiatives – as viable alternatives. He urged the government to seriously consider these suggestions as the basis for a complete reform.

Feature Current Government Approach (Proposed) Green Party/Social Org. Proposal
Integration phase Three-year phase with reduced benefits Focus on immediate needs and integrated support
Benefit Levels Reduced “integration allowance” Minimum guaranteed rates
Child Protection Integrated within social assistance Independent, dedicated system

Did You Know? Austria’s social welfare system has historically been a cornerstone of its social market economy, but faces increasing challenges due to demographic shifts and economic pressures.

Pro Tip: Understanding the different levels of social support available in Austria can be complex. Consulting with a local social worker or advisor can provide personalized guidance.

Are these proposed changes a genuine effort to foster integration, or are they simply a cost-cutting measure that will disproportionately harm vulnerable populations?

How can Austria build a social welfare system that is both effective and enduring in the face of evolving economic realities?

The Broader Context of Social Welfare Reform in Europe

Austria is not alone in grappling with the challenges of social welfare reform. Across Europe, governments are re-evaluating their social safety nets in response to factors like aging populations, rising inequality, and the influx of migrants.Many countries are experimenting with initiatives such as universal basic income, conditional cash transfers, and increased investment in education and training.

The debate over social welfare frequently enough revolves around balancing the need to provide adequate support for vulnerable populations with the desire to encourage work and reduce dependency on government assistance. Finding this balance is a complex political and economic challenge.

Frequently Asked Questions about Austrian Social Welfare

What is the ‘integration allowance’?

The “integration allowance” is a proposed reduction in social assistance benefits during a three-year integration phase. Its aim is to incentivize participation in integration programs.

Who would be affected by this new integration phase?

Initially, it was proposed to apply to all recipients of social assistance, but the details and scope of the program remain under debate.

What are the alternatives to the current proposed reforms?

Social organizations have suggested a nationwide social assistance system with minimum benefit rates, effective integration programs, and dedicated child protection services.

How does Austria’s social welfare system compare to other European countries?

Austria generally has a relatively generous social welfare system, but funding levels and access to services vary significantly across different regions.

Where can I find more information about social support in Austria?

You can find information on the website of the Austrian Federal Ministry of social Affairs, Health, Care and Consumer protection: https://www.bmsbjk.gv.at/en/

Share your thoughts on these proposed reforms in the comments below!

How can graduated phase-outs of benefits mitigate the disincentive to work created by benefit cliffs?

Ending Chaos in Social Assistance: Time for Reformed Stability and Support

The Current State of social Safety Nets

The landscape of social assistance programs in many nations is, frankly, fragmented.A patchwork of federal, state, and local initiatives often leads to confusion for recipients, administrative inefficiencies, and ultimately, a failure to adequately support those most in need. This isn’t simply a matter of funding – though poverty reduction efforts are consistently hampered by budgetary constraints – it’s a systemic issue rooted in outdated structures and a lack of cohesive strategy. Key problems include:

Duplication of Services: Multiple agencies offering similar aid, leading to wasted resources and increased administrative overhead.

Complex Eligibility Requirements: Navigating the application process for government assistance can be incredibly arduous, particularly for vulnerable populations.

Benefit Cliffs: Losing eligibility for crucial support as income slightly increases, disincentivizing work and creating financial instability.

lack of Coordination: Poor interaction between agencies hinders holistic support, failing to address the interconnected challenges faced by individuals and families.

Stigma Associated with Receiving Aid: This can deter eligible individuals from seeking help, exacerbating hardship.

Towards a Reformed System: Key Pillars of Stability

Reforming social welfare requires a multi-pronged approach. It’s not about dismantling existing programs, but about streamlining, integrating, and modernizing them. Here are some core principles:

1. Universal Basic Services (UBS) as a Foundation

Expanding access to universal basic services – healthcare, childcare, education, and housing – can substantially reduce the need for customary, means-tested assistance. These services act as a preventative measure, addressing root causes of poverty and promoting long-term self-sufficiency.

Healthcare Access: Universal healthcare coverage reduces medical debt, a major driver of financial instability.

Affordable Childcare: Enables parents to participate in the workforce, boosting household income.

Quality Education: Provides opportunities for upward mobility and breaks the cycle of poverty.

Housing Security: Stable housing is fundamental to well-being and allows individuals to focus on employment and personal growth.

2. Streamlining and Integration of Existing Programs

consolidating overlapping programs and creating a single, unified application process can dramatically improve efficiency. This requires:

Data Integration: Securely sharing data between agencies (with appropriate privacy safeguards) to avoid redundant paperwork and verify eligibility.

Common Application Platform: A single online portal for accessing all available social safety net programs.

Simplified Eligibility Criteria: Standardizing requirements across programs to reduce confusion and administrative burden.

Case Management Approach: assigning dedicated case managers to help individuals navigate the system and access the support they need.

3. Addressing Benefit Cliffs with Graduated phase-Outs

Instead of abruptly cutting off benefits as income rises, implement a graduated phase-out system. This ensures that individuals are not penalized for working and earning more.

Gradual Reduction: Benefits decrease incrementally as income increases, providing a smoother transition to self-sufficiency.

Work Supports: Combining benefit phase-outs with robust workforce development programs to help individuals acquire skills and find higher-paying jobs.

Earned Income Tax Credit (EITC) Expansion: Strengthening the EITC can supplement earnings and incentivize work.

4. Leveraging Technology for Improved Access and Efficiency

Technology can play a crucial role in modernizing social assistance.

Mobile-First design: Ensuring that application portals and information are accessible on smartphones, recognizing that many low-income individuals rely on mobile devices.

automated Eligibility Checks: Utilizing algorithms to streamline eligibility verification and reduce processing times.

Chatbots and Virtual Assistants: Providing 24/7 support and answering frequently asked questions.

Predictive analytics: Identifying individuals at risk of needing assistance and proactively offering support.

Real-World Examples & Lessons Learned

Several countries are experimenting with innovative

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world

Ukraine-Russia Conflict: Live Updates, Zelensky’s Response to Trump, and Medvedev’s Warning

by
written by

Serbia Rejects Penalties Against Russia, Minister States

Table of Contents

serbia has no intention of imposing penalties against Russia, Minister for European Integration Nemanja Starovic stated unequivocally. Recent media reports suggesting Belgrade might consider restrictive measures were based on a distorted reading of his past declarations.

Starovic emphasized his personal position aligns fully with the Serbian government’s policy. Prime Minister Ana Brnabic has repeatedly confirmed this stance, and President Aleksandar Vucic has also dismissed any such hypotheses.

The minister outlined three key reasons for Serbia’s refusal to align with Western sanctions. Firstly, Serbia dose not view sanctions as an adequate foreign policy tool. Secondly, such measures would substantially damage the Serbian economy.

Politically, imposing penalties would jeopardize Serbia’s relations with Russia, which are described as traditionally vital and precious. Starovic recalled that shortly after the war in Ukraine began, the Serbian National Security Council adopted a position of respecting the territorial integrity of UN member states.

This position includes a refusal of penalties against Russia and a commitment to peace and humanitarian assistance. Serbia’s complex geopolitical position, situated between East and West, has brought tangible benefits, including access to energy at lower costs.

“We buy gas and electricity from Russia at prices much lower than most European countries,” Starovic noted, highlighting the economic advantages of Serbia’s current approach.

  • why is Serbia not imposing penalties against Russia?

    Serbia refuses to impose penalties against Russia due to its belief that sanctions are not an effective foreign policy tool, the potential for severe economic damage, and the risk of jeopardizing historically important relations with Russia.

  • What is Serbia’s official stance on the conflict in Ukraine?

    Serbia’s official stance, as adopted by its National Security Council, is to respect the territorial integrity of UN member states, refuse penalties against Russia, and commit to peace and humanitarian assistance.

  • Did Serbia consider imposing sanctions recently?

    Recent media reports suggested a potential opening to future restrictive measures, but Minister Nemanja Starovic has clarified that this was a misinterpretation and reaffirmed the government’s policy of not imposing penalties.

  • What are the economic implications for Serbia regarding its energy supply?

    Serbia benefits from its relationship with Russia by purchasing gas and electricity at prices significantly lower than those paid by most European countries.

  • Who confirmed Serbia’s policy on sanctions against Russia?

    Minister for European Integration Nemanja Starovic confirmed the policy, stating it aligns with the positions repeatedly declared by Prime Minister Ana Brnabic and President Aleksandar Vucic.

What are your thoughts on Serbia’s decision to refrain from imposing penalties against Russia? Share your views in the comments below!

What are the key areas of intense fighting currently occurring in Ukraine?

Ukraine-Russia Conflict: Live Updates, Zelensky’s Response to Trump, and Medvedev’s Warning

Latest Battlefield Developments – July 29, 2025

The war in Ukraine continues with intense fighting concentrated in the eastern and southern regions. Recent reports indicate a renewed Russian offensive near Kharkiv, aiming to regain territory lost during Ukraine’s counteroffensive in 2024. Ukrainian forces are reportedly holding the line, but the situation remains fluid.

Kharkiv Region: Heavy artillery exchanges and localized ground assaults are ongoing.Ukrainian military officials emphasize the need for continued Western aid to bolster defenses.

Donetsk Front: Fighting around Bakhmut and Avdiivka persists, with both sides claiming incremental gains. The area remains heavily mined and contested.

Southern Ukraine: Ukrainian forces are attempting to disrupt Russian supply lines in the Zaporizhzhia region,utilizing long-range artillery and drone strikes.

Black Sea: Naval activity remains heightened,with both Ukraine and Russia deploying warships and conducting reconnaissance operations. Recent Ukrainian strikes have targeted Russian naval infrastructure.

For up-to-date details,refer to sources like the Kyiv Post (https://www.kyivpost.com/topic/war-in-ukraine).

Zelenskyy Responds to Trump’s Comments on Ukraine

Former U.S. President Donald Trump recently reiterated his stance that he could “end the war in Ukraine in 24 hours” if re-elected. Ukrainian President Volodymyr Zelenskyy responded with a measured,yet firm,statement.

Zelenskyy, speaking at a press conference in Kyiv, stated that any resolution to the conflict must respect Ukraine’s sovereignty and territorial integrity. He implied that Trump’s proposed solution likely involved concessions that Ukraine would not be willing to make.

“We have heard similar proposals before,” Zelenskyy said. “Ukraine will not trade its land for peace.Our people have fought too hard, and sacrificed too much, to simply surrender our future.”

This exchange highlights the ongoing uncertainty surrounding U.S. policy towards Ukraine, particularly as the 2024 presidential election approaches. The potential for a shift in American support remains a significant concern for Kyiv. Key talking points include:

Trump’s Stance: Focuses on a rapid resolution,potentially through negotiation with Russia.

Zelenskyy’s Position: Emphasizes sovereignty, territorial integrity, and resistance to concessions.

Impact on Aid: Uncertainty surrounding U.S. aid packages is a major factor influencing the conflict’s trajectory.

Medvedev issues Stark Warning to the West

dmitry Medvedev, Deputy Chairman of russia’s Security Council, issued a series of warnings to Western nations, escalating rhetoric surrounding the conflict.Medvedev suggested that continued Western support for Ukraine could lead to a direct confrontation between Russia and NATO.

He specifically warned against the deployment of Western troops to Ukraine, stating that such a move would be considered an act of aggression and would trigger a response from Russia. He also reiterated Russia’s nuclear doctrine, hinting at the possibility of using nuclear weapons in certain scenarios.

These statements are widely seen as an attempt to deter further Western involvement in the conflict and to intimidate Ukraine and its allies. Analysts note that Medvedev’s increasingly hawkish rhetoric reflects a growing frustration within the Kremlin over the lack of progress on the battlefield and the continued flow of Western aid to Ukraine.

NATO Involvement: Medvedev explicitly warned against direct NATO intervention.

Nuclear Rhetoric: Repeated references to Russia’s nuclear capabilities are intended to raise the stakes.

Escalation Risk: The warnings contribute to the overall risk of escalation in the conflict.

The Role of international Aid and Sanctions

The ongoing conflict is heavily reliant on international support. Western nations have provided Ukraine with billions of dollars in military aid, financial assistance, and humanitarian relief. However, the pace of aid delivery has slowed in recent months, raising concerns about Ukraine’s ability to sustain its defense efforts.

Sanctions imposed on Russia have had a significant impact on the Russian economy,but have not yet forced a change in Kremlin policy. The effectiveness of sanctions is a subject of ongoing debate, with some arguing that they need to be strengthened and expanded.

Military Aid: Crucial for Ukraine’s defense capabilities, including artillery, air defense systems, and ammunition.

Financial Assistance: Supports the Ukrainian economy and helps to maintain essential government services.

Sanctions Impact: While impactful, sanctions have not yet achieved their desired outcome of altering Russia’s course.

Humanitarian Crisis and Displacement

The war in Ukraine has created a massive humanitarian crisis, with millions of Ukrainians displaced from their homes. According to the United Nations, over 6.2 million Ukrainians have fled the country as refugees, while another 5.3 million are internally displaced.

The humanitarian situation is particularly dire in areas close to the front lines,were access to essential services such as food,water,and medical care is limited. International organizations are working to provide assistance to those in need, but face significant challenges due to the ongoing fighting and logistical constraints.

Refugee Crisis: Millions of Ukrainians have sought refuge in neighboring countries.

* Internal Displacement: A significant

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Technology

Camunda and Liferay announce partnership, Liferay GmbH, story

by James Carter Senior News Editor
written by James Carter Senior News Editor

Liferay and Camunda Partner for Seamless Digital Transformation

Breaking News Update: Liferay, Inc. and Camunda have forged a strategic partnership to accelerate the delivery of innovative digital experiences. By merging Liferay’s enterprise cloud platform with Camunda’s powerful process orchestration and automation functionalities, companies will be able to standardize internal and external processes, offering seamless and personalized user experiences.

Enhanced Process Automation and Customer Interactions

This collaboration aims to help companies enhance agility and innovation through intelligent automation. By integrating internal processes with external interactions, businesses can achieve real-time transparency and increased efficiency. The partnership combines Liferay’s intuitive, personalized user experiences with Camunda’s robust automation platform, allowing for the optimization of complex workflows and the automation of manual tasks.

The Importance of Process Orchestration

The digital transformation has-driven companies to prioritize automation and AI, but managing complex infrastructures in large organizations can hinder continuous process automation. Effective process orchestration plays a crucial role in coordinating tasks, integrating systems, and ensuring compliance. Camunda’s flagship platform is designed to facilitate these efforts, helping companies maximize their AI investments and reduce technical deficits.

Camunda Connect Partner Program

The Camunda Connect Partner Program, a global ecosystem of partners, offers top-tier training and support to tackle automation challenges. Christiana Christenson, VP Global Partners at Camunda, welcomed Liferay to the program, underscoring the value of process orchestration in enhancing automation capabilities.

Liferay’s Commitment to Process Optimization

Linda Hartman, Vice President of Partnerships at Liferay, expressed her enthusiasm about the collaboration. She highlighted how the partnership enables companies to design, execute, and monitor complex workflows with real-time transparency and increased agility. Moreover, the low code/no code functionalities provided by the partnership empower business users to innovate and expedite market launches.

About Camunda

Camunda helps companies orchestrate processes across systems, devices, and people to increase efficiency and operationalize AI. Their leading platform facilitates every process with necessary speed, security, and scalability. Trusted by over 700 businesses, including Atlassian, Ing, and Vodafone, Camunda propels digital transformation across industries.

Stay Tuned for More Updates: archyde.com will bring you the latest on this groundbreaking partnership and its impact on digital transformation efforts worldwide. Follow us for breaking news and in-depth coverage of the hottest topics in technology and business.

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