Irish MACE Stores Shine at National Excellence Awards

three County Mayo-based MACE stores were recently recognized for their exceptional service and business standards at the 2023 MACE Excellence Awards. The prestigious awards, presented in partnership with Solution Management Associates (SMA), highlight the dedication and commitment of MACE retailers across Ireland.

A Year of Rigorous Examination

Securing a MACE Excellence Award is no easy feat. Award recipients must undergo a demanding year-long inspection process that includes two unannounced audits, an SMA audit, and a extensive BWG Foods Safety audit conducted in conjunction with LRQA.This rigorous evaluation ensures that only the highest-performing MACE stores receive this coveted recognition.

Mayo Doubles Down on Excellence

Three stores in County Mayo stood out from the crowd, earning a coveted MACE Excellence Award. Dermot Fallon of Fallon’s MACE in Ballinrobe, padraic Delaney of Delaney’s MACE in Castlebar, and Charlestown, were all recognized for their exceptional performance.

Beyond the Badge: What Makes a MACE Excellence Award Winner?

The MACE Excellence Awards recognize stores that go above and beyond in customer service, product quality, and operational efficiency. Award-winning stores demonstrate a deep understanding of the needs of their local community and strive to provide a welcoming and convenient shopping experience.

Beyond the individual recognition, the MACE Excellence Awards reflect the strength and commitment of the entire MACE network.

A Thriving network of Autonomous Retailers

MACE, operated by independent retailers, boasts a nationwide network of community stores, forecourt shops, and urban locations. with over 155 MACE stores nationwide, the brand is a familiar sight across Ireland, providing convenient and trusted shopping experiences to countless customers every day.

The dedication and achievements of retailers like those recognized in County mayo truly highlight the power of independent business and the vital role it plays in local communities across Ireland.

What advice would Thady O’Shea, the MACE brand manager, give to aspiring MACE Excellence Award winners?

Archyde Interview: Celebrating Excellence in Irish MACE Stores

The Road to Recognition: Navigating the MACE Excellence Awards

Archyde: Three mayo-based MACE stores have made it to the top this year. Can you walk us through what it takes to secure a MACE Excellence Award?

thady O’Shea, MACE Brand Manager: Indeed, it’s a rigorous journey. Stores must undergo a year-long inspection process that includes unannounced audits, SMA audits, and a LRQA safety audit in partnership with BWG Foods. This process ensures only the most exceptional stores receive the award.

Mayo’s Trifecta of Excellence

Archyde: What sets the winners from Mayo apart? What characteristics do they embody?

Thady: Dermot Fallon, Padraic delaney, and their teams displayed exceptional customer service, product quality, and operational efficiency. They understand their communities deeply and strive to make each shopping experiance convenient and welcoming.

erhielten aw]” Beyond the Badge: What Drives MACE Excellence?

Archyde: How do these stores go above and beyond to deserve such high recognition?

Thady: MACE Excellence Award winners truly understand their role in the community. They see their stores not just as businesses,but as community hubs. They invest in relationships, engage with customers, and constantly innovate to serve their community better.

Network of Unity: The power of Self-reliant Retailers

Archyde: With over 155 stores nationwide, MACE is a familiar presence across Ireland. How dose this network thrive while maintaining its local, community-centric approach?

Thady: Despite being a nationwide network, MACE stores remain independent and autonomus. This autonomy allows each store to cater to its unique community, offering a tailored and personal shopping experience. Our network thrives on this local focus while leveraging our scale for efficiency and convenience.

Looking Ahead: The Future of MACE Excellence

archyde: As we look towards future awards, what advice would you give to aspiring MACE Excellence Award winners?

Thady: Always remember why you’re in this buisness – to serve your community. Know your customers, understand their needs, and strive to exceed their expectations every day. The awards will follow if you stay committed to this purpose.

Archyde: Thank you, Thady, for sharing your insight into the world of MACE Excellence. We look forward to seeing who will make it to the top next year.

Thady: My pleasure. The MACE network is constantly evolving, and we can’t wait to see what the future holds.