San Francisco’s Fairmont Hotel is currently seeking a dedicated In-Room Dining Captain to join its food and beverage team. The position, offering $27.69 per hour, focuses on delivering exceptional service within the hotel’s renowned in-room dining experience. This role requires a blend of hospitality skills, attention to detail, and the ability to work effectively in a fast-paced environment.
The Fairmont San Francisco, a landmark hotel since 1907, has a long history of hosting prominent figures, including U.S. Presidents, world leaders, and entertainment stars. Located atop Nob Hill at 950 Mason Street, the hotel boasts 606 guest rooms and suites, three restaurants, and a health club, offering guests convenient access to the city’s attractions. The hotel’s commitment to providing a high level of service is central to this new opening.
Responsibilities and Duties
The In-Room Dining Captain reports to the In Room Dining Manager and is expected to consistently provide professional, friendly, and engaging service. The role requires versatility, as the captain will be expected to fulfill all roles within the in-room dining operation – including busperson, server, and order taker – based on business needs. Key responsibilities include assisting guests with menu inquiries, accurately delivering food and beverages, ensuring order quality, and maintaining adherence to safety and sanitation policies. The position also involves assisting the Food & Beverage Manager with special projects utilizing Microsoft Excel and Word.
Qualifications and Skills
Applicants should ideally possess previous food and beverage service experience, although We see listed as preferred, not required. Familiarity with point-of-sale systems like Silverware or Opera is also advantageous. The Fairmont emphasizes the importance of strong communication and organizational skills, as well as interpersonal and problem-solving abilities. Candidates must demonstrate reliability, the ability to work under pressure, and a collaborative team spirit. Proficiency in Microsoft Excel and Word is essential. The physical demands of the position include constant standing and walking, frequent lifting of up to 30 pounds, and occasional kneeling, pushing, pulling, and navigating stairs or ramps.
The Fairmont San Francisco, and its parent company Accor, are committed to diversity and inclusion, aiming to attract, recruit, and promote a diverse talent pool. Accor describes itself as a global hospitality leader that prioritizes employee growth and development, offering opportunities to explore various brands and career paths. Interested candidates can learn more about Accor and its career opportunities at https://careers.accor.com/.
What to Expect at Fairmont
Working at the Fairmont San Francisco offers a chance to be part of a historic and prestigious hotel. The role requires a high degree of professionalism and a commitment to guest satisfaction. The hotel’s location on Nob Hill provides a unique working environment, and the position offers a competitive hourly wage of $27.69. The company emphasizes a culture of inclusivity and employee development, providing opportunities for growth within the Accor organization.
Looking ahead, the Fairmont San Francisco will continue to focus on delivering exceptional guest experiences. The success of the in-room dining service relies on dedicated and skilled team members, and this new position is a key component of that effort. Those interested in a hospitality career with a renowned hotel are encouraged to explore this opportunity and apply through Accor’s careers website.
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