Crédito y Caución Invests Heavily in Agent Training – A Boost for Businesses Facing Economic Uncertainty
Madrid, Spain – In a move designed to bolster support for businesses navigating increasingly complex economic landscapes, Crédito y Caución, Spain’s leading credit insurance provider, is significantly expanding its agent training program. This breaking news highlights the company’s commitment to proactive risk management and superior customer service, a critical need in today’s volatile global market. The investment, totaling nearly 8,000 hours of training in 2025 alone, signals a dedication to equipping its network with the expertise to effectively advise and protect companies from the risks of non-payment.
Sharpening Expertise: A Deep Dive into Credit Insurance Best Practices
For over 20 years, Crédito y Caución has prioritized continuous professional development for its mediators. This year’s program, encompassing almost 100 training sessions and reaching over 2,800 attendees, demonstrates a substantial escalation of that commitment. The training isn’t just about product knowledge; it’s about empowering agents to become trusted advisors. A key focus in 2025 has been a deeper exploration of claims management – a crucial aspect of credit insurance often overlooked. Led by the company’s own Claims department, these sessions are designed to streamline procedures, improve communication, and expedite the claims admission process, ultimately benefiting policyholders.
Beyond Claims: Sales Skills and Value-Added Services
The training curriculum extends beyond reactive claims handling. Agents are also receiving enhanced training in sales techniques and the nuances of Crédito y Caución’s new value-added services. This holistic approach ensures they can proactively identify client needs and tailor insurance solutions accordingly. The company is also leveraging both in-person and online training formats, optimizing accessibility and minimizing disruption for both participants and trainers. This blended learning approach is a best practice in modern corporate training, maximizing engagement and knowledge retention.
A Legacy of Protection: Crédito y Caución’s 90+ Year History
Crédito y Caución isn’t a newcomer to the risk management scene. Founded in 1929, the company boasts a 45% market share in Spain and has been a cornerstone of business stability for over nine decades. Originally focused on domestic and export credit insurance, the brand now extends its reach to Portugal and Brazil, while operating globally as Atradius in over 50 countries. This extensive experience provides a unique foundation for its training programs, ensuring agents are equipped with insights gleaned from decades of navigating economic cycles and evolving business risks. Understanding the historical context of credit insurance – its origins in mitigating trade disruptions and its evolution to address modern supply chain vulnerabilities – is vital for effective risk assessment.
Looking Ahead: 2026 and Beyond – Continuous Improvement is Key
Work is already underway on the 2026 training program, promising further advancements in technical areas. Crédito y Caución’s goal is to provide its exclusive agents with a comprehensive understanding of credit insurance, enabling them to deliver highly professional and personalized service to businesses. “At Crédito y Caución we are committed to offering the service that best meets the needs of each of our policyholders and the Commercial Training School is the lever that continually drives our Network of Exclusive Agents on the path of continuous improvement,” states Andrea Hevia, Head of the Commercial Training School. “Likewise, we guarantee compliance with the training obligations that insurance mediators have to carry out each year.”
This ongoing investment in agent development isn’t just good for Crédito y Caución; it’s a positive signal for businesses seeking robust credit risk protection. In an era of increasing economic uncertainty, having a knowledgeable and proactive insurance partner is more critical than ever. For companies looking to safeguard their financial health and fuel sustainable growth, exploring credit insurance options with a well-trained agent is a smart and strategic move. Stay tuned to archyde.com for further updates on the evolving landscape of business insurance and risk management.
