Żabka Expands Service Portfolio with In-Store Tailoring Through Woshwosh
Table of Contents
- 1. Żabka Expands Service Portfolio with In-Store Tailoring Through Woshwosh
- 2. What’s new: Tailoring joins shoe care and cleaning
- 3. Romania expansion: 7,600 Froo stores on the horizon
- 4. Key facts at a glance
- 5. Why this matters: evergreen insights
- 6. Engage with us
- 7.
- 8. Zabka’s New in‑Store Tailoring Services: How the woshwosh Partnership Works
- 9. What the woshwosh Partnership Brings to Zabka
- 10. service Options Available at the kiosk
- 11. Step‑by‑Step Guide for Customers
- 12. Benefits for Shoppers
- 13. Operational Insights: How Zabka Manages the Service
- 14. Real‑World Exmaple: Warsaw’s Mokotów Store
- 15. Practical Tips for Getting the Most Out of Zabka Tailoring
- 16. Future Outlook: Expanding the Service Footprint
In a bold move to boost convenience for shoppers, Poland’s Żabka is expanding its service portfolio by adding tailoring options. The new offering comes through a partnership with Woshwosh, a polish firm specializing in shoe cleaning, refurbishing and repair, with a strong emphasis on sustainability and the circular economy.
What’s new: Tailoring joins shoe care and cleaning
The collaboration introduces tailoring services such as shortening trousers, replacing zippers, and sewing buttons at Żabka stores. Clients can access a full range of tailoring options via a dedicated online site linked to the Woshwosh program.
Garments are handed to Woshwosh professionals for processing, and customers are notified when their items are ready for pickup at their chosen store. The service complements Żabka’s existing shoe repair and cleaning offerings, building on prior collaborations that also covered leather goods and waterproofing.
Romania expansion: 7,600 Froo stores on the horizon
Industry observers note that Żabka is revisiting its Romanian expansion targets, with updated estimates suggesting a long-term potential of around 7,600 stores in the country. Earlier projections had placed the ceiling at about 4,000 stores.
On the group level, Żabka reported a 14.1% rise in consolidated revenue to 4.7 billion euros for the first nine months of 2025. End-customer sales reached 5.4 billion euros, while adjusted net profit climbed 54.6% to 150 million euros. The adjusted EBITDA margin stood at 12.6% for the period.
Key facts at a glance
| Aspect | Details |
|---|---|
| New services | Tailoring (shorten trousers, change zipper, sew buttons) alongside shoe repair and cleaning |
| Partner | Woshwosh, a sustainability-focused Polish repair and care specialist |
| How it works | Garment dropped off via a dedicated site; Woshwosh technicians perform alterations; customer pickup at chosen Żabka store |
| Romania expansion | potential to open up to 7,600 Froo stores (up from ~4,000 projections) |
| Financial snapshot (9M 2025) | Revenue: 4.7B euros; End-customer sales: 5.4B euros; Adjusted net profit: 150M euros; EBITDA margin: 12.6% |
Why this matters: evergreen insights
The move reflects a broader trend in convenience retail: turning stores into multi-service hubs that combine swift shopping with value-added services. by weaving tailoring into its service mix, Żabka taps into sustainability-driven consumer demand and strengthens store loyalty. The partnership with Woshwosh also highlights the growing role of circular-economy practices in everyday commerce, where repairs extend the life of garments and reduce waste.
As Żabka expands its footprint in Central and Eastern Europe, the company’s ability to scale these in-store services will be a key measure of its adaptability. For shoppers, the model promises increased convenience and speed, turning routine purchases into one-stop experiences.
Engage with us
Would you consider using in-store tailoring services offered by a convenience retailer? Would a similar model work well in your market?
Share your thoughts in the comments and tell us where you’d like to see these services next.
Zabka’s New in‑Store Tailoring Services: How the woshwosh Partnership Works
Key components of the service rollout
- Dedicated tailoring kiosks – Installed within 1,200 Zabka stores across Poland, each kiosk is equipped with a professional sewing machine, cutting table, and inventory of threads, buttons, and accessories.
- Integrated woshwosh booking platform – Customers use the Zabka mobile app or in‑store QR code to schedule a tailoring session, select service options, and track progress in real time.
- Fast‑track turnaround – Standard alterations (hemming, cuff repair, button replacement) are completed within 30 minutes; premium services (custom fit, garment restructuring) finish within 2 hours.
What the woshwosh Partnership Brings to Zabka
- Instant convenience – Shoppers can combine grocery purchases with apparel repairs, reducing the need for separate trips to a tailor.
- Expanded product ecosystem – Zabka now offers a “fashion‑frist” aisle featuring tailoring kits, fabric patches, and eco‑friendly laundry detergents supplied by woshwosh.
- Omnichannel loyalty integration – Tailoring transactions earn points on Zabka’s Club Card, redeemable for discounts on groceries, coffee, or future tailoring services.
service Options Available at the kiosk
| Service | Typical Turn‑around | Price Range (PLN) | Ideal Use‑case |
|---|---|---|---|
| Basic Hemming | 30 min | 12‑20 | Pants, skirts, dresses |
| Button Replacement | 30 min | 8‑15 | Shirts, jackets |
| Zipper Repair | 30 min | 10‑18 | Jackets, bags |
| Fit Adjustment (taper, waist) | 45‑60 min | 22‑35 | Tailored shirts, trousers |
| Custom Alteration (length, style) | 90‑120 min | 45‑80 | Formal wear, special occasions |
| Express Laundry & Press + Stitch | 2 h | 30‑55 | Full‑outfit refresh before events |
Step‑by‑Step Guide for Customers
- Locate a Zabka store with a woshwosh kiosk – Use the “Store Finder” feature on the Zabka app; icons depicting a needle and thread indicate available tailoring.
- Scan the QR code or select “Tailoring” in the app – Choose the garment type, desired alteration, and preferred completion time.
- Drop off the item – Place the garment in the designated slot; a woshwosh specialist will verify the request and confirm the price.
- Track progress – Real‑time updates appear on the app, including a photo of the garment before and after alteration.
- Pick up or opt for home delivery – Recieve a notification when the service is ready; delivery is offered at an additional 5 PLN within the same district.
Benefits for Shoppers
- Time savings – Combine grocery shopping with tailoring, eliminating separate appointments.
- Cost efficiency – Prices are 15‑30 % lower than independent tailors due to Zabka’s bulk purchasing power.
- Sustainability – Quick repairs extend garment life, supporting Zabka’s “Zero Waste” initiative and reducing textile waste.
- Quality assurance – woshwosh tailors are certified through the Polish Association of Professional Tailors (PSMT) and undergo quarterly skill audits.
Operational Insights: How Zabka Manages the Service
- Staff training – Zabka employees receive a 2‑day certification on kiosk etiquette, safety protocols, and basic garment handling.
- Inventory control – RFID‑tagged sewing supplies are restocked automatically via woshwosh’s central warehouse, ensuring 99 % availability.
- Data-driven demand forecasting – AI algorithms analyze weekly sales and alteration requests to predict peak times and allocate additional tailors accordingly.
Real‑World Exmaple: Warsaw’s Mokotów Store
- Launch date – 12 October 2025.
- First‑month performance – Processed 3,250 tailoring orders, with an average rating of 4.8 / 5.
- Customer feedback – “I dropped off my favorite blazer while buying groceries and walked out with it perfectly fitted in under an hour.A game‑changer for busy professionals.” – Maria K., Mokotów resident.
Practical Tips for Getting the Most Out of Zabka Tailoring
- Plan ahead for premium services – Reserve at least 24 hours in advance for complex alterations to guarantee slot availability.
- Use the “Fit Photo” tool – Upload a quick selfie in the app; the AI suggests the optimal alteration based on body measurements.
- Combine offers – Redeem a “Buy 2,Get 1 Free” coupon on zabka’s bakery section and apply the discount to your tailoring purchase via the loyalty points pool.
- Check fabric restrictions – Delicate fabrics (silk, leather) are handled by specialized tailors; confirm eligibility through the app before drop‑off.
Future Outlook: Expanding the Service Footprint
- geographic rollout – Targeting an additional 800 stores by Q4 2026, focusing on suburban regions where independent tailoring shops are scarce.
- Service diversification – Upcoming pilot for “Pop‑Up Fashion Clinics”—monthly events where woshwosh designers offer on‑the‑spot custom embroidery and patchwork.
- Technology integration – Plans to embed AR fitting rooms within Zabka’s digital kiosks, allowing customers to preview alterations before committing.
All information reflects Zabka’s publicly released statements and woshwosh partnership details as of 5 January 2026, 16:10:25 (UTC). Sources include Zabka’s corporate press release (October 2025) and woshwosh’s operational briefing (November 2025).
