[앵커]
In the new Mercedes-Benz S-Class, which is a high-end foreign car, the phenomenon that the engine turns off while driving is repeated.
The domestic Mercedes-Benz dealer did not exchange the car even though the defect was repeated, or even asked for an additional cost of tens of millions of won.
The report is from Y, reporter Kim Hye-rin.
[기자]
In June of last year, Park Hyo-geun bought a Mercedes-Benz S580, the highest-end model.
It’s been less than a month since it was shipped, but the engine shut off phenomenon started to occur frequently.
[박효근 / 벤츠 차주 : 시동이 꺼지는 순간에, 그 위험한 순간에 뒤에 누가 칠까 봐. 비상등 켜고 그냥 갓길로 간신히 빠졌는데. 더는 목숨 걸고는 내가 이 차를 탈 수가 없다….]
After several inspections, the cause could not be found, and in the end, it was determined that the repair could not be done.
However, conditions were attached.
In consideration of depreciation and depreciation during the operation period, an additional cost of KRW 27 million is to be paid.
I couldn’t even get a car, and I only paid 7 months’ worth of installments and insurance.
[박효근 / 벤츠 차주 : 저는 (감가를) 도저히 받아들일 수가 없다. 그랬더니 그걸 받아들일 수 없으면 그냥 법으로 하셔야 한다고 이렇게 얘기를 하더라고. 한국 소비자를 너무 우습게 보는 거 아니냐 제가 그렇게 얘기했죠.]
After the YTN coverage, the seller decided to bear 22 million of the additional cost.
Mercedes-Benz dealerships aren’t the only ones selling guts.
It is the position that the vehicle cannot be replaced even though the ignition has been turned off repeatedly in another S580 vehicle.
[A 씨 / 벤츠 차주 : 레몬법에는 법인 소유 차량이거나 렌트 차량은 교환해드릴 수가 없습니다. (그러더라고요.) 벤츠는 왜 안 바꿔주느냔 거죠. 문제가 있는 차인데.]
The so-called ‘Korean Lemon Law’, which requires manufacturers to exchange or refund if a car is defective, has been in effect since 2019.
However, it is not easy to receive compensation properly because there is no enforcement and there is no specification regarding the exchange method.
[하종선 / 차량 전문 변호사 : 규정이 없다 보니까 자동차 제조사에서 자꾸 그러한 공제를 요구하고, (소비자들은) 약자인 입장이고 차가 빨리 필요하니까 울며 겨자 먹기 식으로 (받아들일 수밖에 없는 구조입니다.)]
Mercedes-Benz Korea explained that it is proceeding with exchange and refund procedures in accordance with internal regulations in accordance with the arbitration regulations set by the Automobile Safety and Deliberation Committee.
More fundamentally, it is pointed out that the structure in which the sales agency is in charge of the after-sales service itself is a problem.
[김필수 / 대림대 자동차학과 교수 : 판매 대행사는 판매만 하고 나 몰라라 하는 경우도 많아서 제조사가 적극적인 의지를 표명하는 것이 중요하다…. 또 정부나 지자체가 소비자 중심으로 적극적으로 보호할 수 있는 법적 제도적 기반도 필요합니다.]
Mercedes-Benz Korea ranked first in the Korean Quality Satisfaction Index in the after-sales sector for imported cars last year.
This is YTN Kim Hye-rin.
YTN Hyerin Kim ([email protected])
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