10 back-to-office experiences

  • Large companies and the public sector are committed to a mix of physical presence and teleworking for the end of the summer period

With a vaccination rate close to 70% of the Spanish population, the month of September is presented as the end of telework as the dominant figure, but without abandoning it altogether. In the US, the spread of the Delta variant has led large companies to delay their return to office until January. In Spain, most of the large companies had already begun a gradual return to the office before the summer and, in general, flexible plans have been designed that combine different degrees of face-to-face and teleworking in view of the great return of vacations. from September 1.

1.- Endesa

In the electricity sector, until now about half of the workforce has been kept in modality, 20% go to the office occasionally, depending on the needs and the remaining 30% (considered essential since the outbreak of the pandemic ) works in the facilities in person. The design that Endesa will adopt from now on is pending the evolution of the disease, to guarantee the highest levels of safety, according to company sources.

2.- Repsol

The return of summer is not going to mean a big change for the oil company, which already in 2008 implemented different modalities of teleworking and flexibility of the working day. After the confinement, the workers began to return to the offices in May of last year progressively until reaching a limit of 50% of the biological capacity of the facilities (the one that takes into account the recommended safety distance) and this limit is gone to keep for the moment. The teams are rotating.


As of September 1, a hybrid work model based on flexibility is launched, which generally establishes 40% of remote work and 60% face-to-face. According to the entity, it will be a new phase of a model that is not definitive and that will continue to be adapted according to the needs and health data. To undertake this experience, the bank has set up an app for managing spaces and capacity limits to manage the workstation areas (through a ‘host desking’ model of ‘hot desks’ usable by different employees) or the reservations of parking, meeting rooms, etc.

4.- Telefónica

Once all the exceptional measures due to the pandemic have been completed, company employees will have the option of teleworking two days a week as long as their activity allows it. The group with teleworkable activities reaches more than 10,000 professionals at Telefónica Spain. The universal and voluntary nature of the model also incorporates the possibility of reversibility by any of the parties, with justified reasons.

5.- Santander

Until now, around 60% of face-to-face work and 40% remotely have been established. Sources from the entity admit that it is possible that the attendance rate will increase as of September, with the increase in vaccination, which has occurred at the bank’s own headquarters.


“While we are in a pandemic situation, we will not reinstate the entire workforce in person because the level of productivity and performance of our professionals continues to be in line with our expectations,” says Teresa Coelho, partner in charge of Human Resources at KPMG in Spain. “In the future we understand that all professionals who wish to do so will be able to continue teleworking partially, always based on a series of principles, in a clear commitment to developing teams capable of working in different environments,” he adds. Looking at that moment, he points out, “we are designing the new work model, where we hope to define what we are going to do in each of the workspaces that we have to ensure the best possible experience for our professionals and clients.”


Since the end of last summer, a progressive plan to return to face-to-face activity was started based on alternate shifts of teleworking and face-to-face, which made it possible to reach, first, 20% capacity in corporate centers and, later, 35%. A homogeneous maximum of 75% and 100% respectively is allowed in territorial directorates and in the commercial network. As of September 1, the physical presence in corporate centers will increase up to 50%.

8.-Port of Barcelona

From this entity, where the importance of teleworking is recognized, it is noted that it has not yet been determined which strategy will be followed until the end of the year. Currently, part of the office staff visit the facilities a few days a week.

9.-Barcelona City Council

In July, the general lines to be followed from September were established. People who, due to their tasks, can work remotely, may continue to do so two days a week and it will be ensured that work meetings are carried out electronically. The negotiation of a legal framework for telework is on the council’s agenda. For its part, BSM, the city council service company, has agreed that its office workers come to their workplace for a third of their time. Facing the end of the pandemic, on August 2 an agreement was signed that establishes three days a week face-to-face work and two remotely on a voluntary basis. One of these days can be chosen by the worker and the other by the management, usually Friday or Monday.

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10.- State Administration

In the General Administration of the State, 80% of the global working day is face-to-face and 19% is carried out remotely, according to sources from the Ministry of Finance who point out that, facing the start of the new work course, a dialogue will be addressed with the union representatives oriented to a greater weight of remote work.


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