2023-12-28 13:10:47
The 7th edition of the Customer Service of the Year Election recently revealed its batch of winners in Casablanca. Thus, 21 companies were rewarded. The details.
The winners of the 7th edition of the Customer Service of the Year Election were recently revealed in Casablanca. A total of 21 companies covering various activities were honored. Thus, Orange took first place in the Communicating Solutions for Individuals category while Orange Pro won in the Communicating Solutions for Businesses category. In the multi-brand automobile distributor category, the winner of the year is M-automotive. Electroplanet was elected in the distribution category specializing in household appliances and technological products. Wafacash was elected in the Payment methods and money transfer category.
Sogé won in the Online Banking category and Dar Al Amane was elected as the best Participative Bank. In the conventional banking category for individuals, Crédit du Maroc took first place. As for Wafa insurance, it was elected in the personal insurance and property insurance categories. As for the CGI, it won first prize in the high-end real estate development category. Marjane was elected in the Large Retail category. As for Wafasalaf, it won the prize in the Credit Organization category. Kitea, for its part, was elected in the furniture and decoration category. Decathlon was elected in the sporting goods distribution category and Buger King won first place in the fast food category. Furthermore, Puerto Transit won first prize in the forwarding category. Locafinance obtained first place in the long-term automobile rental category and TotalEnergies was elected in the motorist services category.
As for Wafalma Assistance, it won the prize for best assistance in this category. Regarding the economic and mid-range real estate category, its prize was won by Alliance Darna. According to the organizers of this competition, the mystery customer tests, conducted by Baromètre Service Client Maroc and executed by the firms Approche Client and Inspire Research from August 28 to November 17, 2023, distinguished the most efficient companies in customer relations in their sectors. respective activity. Thus, each voluntarily participating company was subjected to evaluations through mystery tests on different contact channels.
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