Breaking News: Lawyers Embracing Soft Skills for Better Client Outcomes
Urs Egli, renowned business lawyer, consultant, mediator, and organizational developer, recently shed light on the evolving role of lawyers during an episode of the podcast “Good through Time.” This influential discussion has significant implications for legal practice and client relationships, highlighting the importance of soft skills in legal advice, empathy, and mediation.
Soft Skills in Legal Advice
Egli stressed that while legal knowledge is indispensable, it alone does not guarantee good advice. To truly understand and serve clients, lawyers must develop their soft skills, such as empathetic communication and consultation principles.
“After many years of experience, I’ve learned that it’s crucial to understand the client as a whole individual, not just a case file,” Egli said, emphasizing the necessity of empathy and psychological insight in legal practice.
The Earlier Role of Lawyers
The traditional image of lawyers often comprises strict, adversarial roles. However, Egli belief that it’s time for a shift, advocating for lawyers who act more as partners in client relationships and mediation processes.
Lawyers in Mediation
The conversation also touched on the role of lawyers in mediations. Contrary to popular perception, Egli clarified that lawyers can play a vital and constructive role in mediation, actively working towards resolutions and helping clients choose the best course of action.
Continuing Education and Supervision
To stay effective in their consulting roles, Egli advised that lawyers should regularly participate in training and supervision. Recognizing that the legal profession extends beyond the mere application of law includes an appreciation for social and psychological dimensions, which is essential for the future of legal practice.
For instance, many legal professionals are now turning to specialized coaching and mentoring to enhance their soft skills, making them better equipped to handle a diverse array of client needs.
The Future of Legal Practice
The shift towards prioritizing soft skills and cooperative dispute settlement signals a major change in the legal profession. The recognition that lawyer-client relationships are more than just legal transactions, but also personal and psychological experiences, is transforming how legal advice is delivered.
“We are moving towards a more cooperative approach to conflict resolution, where both lawyers and mediators work together to achieve the best outcomes for clients,” Egli added.
