Yes, there were times when it was really, really bad. Times when O2 was still called Viag Interkom. And I heard on the hotline: “Yes, if you have signed the contract in one of our stores, you have to clarify it with them on site.”
Then came the time when we might cry out in triumph in our chests, “See, you service desert foxes! Now Amazon is coming and showing you how hotline works!” After that things went up.
But in the meantime I can feel the desire for hotline service to wane everywhere. I have the impression that the companies look at their catastrophic offer from the competition. Motto: If they are that bad, we are at least as bad.
The hotline impudence has a system.
