PublishedSeptember 10, 2022, 09:03
Failure at UBSPayment problems with Mastercard
Payment with the UBS Mastercard credit card now only works to a very limited extent, if at all. The issues have been around since Friday afternoon and have yet to be resolved.
Since Friday afternoon, many customers have been reporting problems when paying with UBS Mastercard credit cards. The “Blick” thus reports multiple testimonies of readers confronted with situations in which they were unable to pay via this means of payment.
The bank confirmed the information from Blick, explaining that it had to do with a technical incident. On twitter, she asks her customers to use other means of payment.
But some clients are unhappy with the way UBS is handling the problem and especially the way they are informed. A reader of the “Blick” explains that she was wandered from hotline to hotline without receiving any effective help. A reader of “20 minutes” is also annoyed that UBS “provides us almost no explanation and remains very discreet on this subject which affects all Mastercard users”. The latter adds that “the situation is becoming problematic for people currently stranded abroad”, of which she is a part.
For the moment, the uncertainty remains, UBS has not communicated on the subject since Friday evening. On the other hand, the bank wants to be reassuring on the fact that there should not be a double charge when the customer tries to use his card several times for the same payment, even if the transaction may appear several times on the application. digital banking.
(mat)