2023-05-24 20:30:50
Three Cathay Pacific flight attendants were fired for allegedly discriminating once morest non-English-speaking passengers. Chief Executive Li Jiachao said he was saddened by the incident and asked Cathay Pacific Chief Executive Officer (CEO) Lam Siu-po to review training and service quality. Lin Shaobo publicly apologized once more for the incident in Mandarin yesterday, and said that he has learned a lesson from the incident and the incident has now come to an end. The Cathay Pacific Air Service Staff Union issued a statement stating that factors such as shortage of manpower and increased workload have caused staff morale to be low, which has led to complaints regarding cabin service, urging Cathay Pacific to face up to the source of the problem.
A mainland passenger complained on a social networking site a few days ago that it was discovered that a Cathay Pacific flight attendant laughed at the flight passengers behind their backs for not knowing English and having a bad attitude. They were suspected of discriminating once morest mainland passengers. The three flight attendants involved were fired the day before yesterday.
When Li Jiachao delivered an opening speech at a forum in Guangzhou yesterday, he took the initiative to mention his anger and disappointment at the incident, and believed that disrespectful words and deeds “hurt the feelings of Hong Kong and mainland compatriots.” President Lin Shaobo reviewed Cathay Pacific’s training and service quality, and improved customer service culture.
Cathay Pacific apologized 4 times on the 3rd
Lin Shaobo, who was present at the same venue, apologized once more for the incident in Mandarin, which was Cathay Pacific’s fourth apology for the incident within 3 days. After the meeting, he said that Cathay Pacific has learned a lesson from this incident, and hoped that the employees will be united in difficult times.
Unions: Understaffed spin-off service complaints
However, the Cathay Pacific Flight Attendant Union issued a statement yesterday, expressing its deep regret for the dismissal of the three people. It also said that the morale of the frontline aviation industry staff was extremely low in the face of factors such as insufficient manpower and resources, a sharp increase in workload, and low salaries. However, Cathay Pacific ignores the complaints regarding in-flight services and urges to face up to the source of the problems and rebuild a reasonable working environment to improve morale.
The union also sent an email to its members yesterday, pointing out that the company’s policy stated that it adopted a “zero tolerance” attitude towards unruly passengers. However, when employees hoped to be supported and protected by the company, they unfortunately only received sad news in the end.
The Legislative Council held its 10th front hall exchange meeting yesterday, and many members of the Legislative Council expressed their opinions on the Cathay Pacific incident to officials. Lu Songxiong of the Federation of Trade Unions said following the meeting that he urged the government to legislate to deal with racial discrimination as soon as possible, so as to avoid “soft confrontation” by discriminating once morest mainland tourists. Chen Yong from the Democratic Alliance for the Betterment of Hong Kong suggested that airlines can include flight attendants with origin or destination backgrounds in point-to-point flights to facilitate communication with passengers.
Equal Opportunities: Should have nothing to do with racial discrimination
Chairman of the EOC Zhu Minjian said in a radio program yesterday that the incident should have nothing to do with racial discrimination, but if the service provider requires customers to make a request in a certain language without proof, they will provide relevant items, and people of a certain type or background If it is difficult for passengers to meet the relevant conditions, it may constitute indirect discrimination.He also pointed out that the EOC can only confirm and distinguish the facts following receiving and verifying the complaints.
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