Henkel Seeks Customer Service Specialist in Cologne: Part-Time Role Focused on Customer Experience
Cologne, Germany – Henkel, a global leader in consumer and industrial products, announced today it is seeking a detail-oriented Customer Service Specialist to join their team in Cologne, North Rhine-Westphalia. This part-time position offers an exciting possibility to contribute to a positive customer experience, working closely with sales and other internal departments.
Key Responsibilities For This Customer Service Role
The new Henkel team member will handle a variety of crucial tasks, including:
- Managing inquiries, complaints, and orders from core business customers.
- Coordinating customer inquiries and providing product counseling.
- Collaborating with internal departments like TCS, sales, and production.
- Proactively communicating and coordinating in cases of delivery delays or rush orders.
- Participating in projects to optimize customer service processes.
The role is structured as a 50% part-time position, ideal for job sharing.
What Henkel Is Looking For In A Customer Service Specialist
Henkel is searching for candidates with:
- Commercial training (e.g.,office,industrial,or computer science).
- Five years of experience in customer service or a similar customer-oriented function.
- Proficiency in digital tools, including Service Cloud, ERP systems, and Microsoft Office.
- Strong communication and problem-solving skills, with a customer-first mentality.
- Fluency in german and English.
Henkel’s Employee Benefits
Henkel provides an array of benefits, including:
- Flexible work models (flexible hours, hybrid options, and up to 30 days of independent work per year).
- National and international development opportunities.
- Health and prevention programs.
- Gender-neutral parental leave (at least 8 weeks).
- Company pension scheme fully financed by Henkel.
- Health and Care insurance options.
- Mobility offers (myHandle wheel and job ticket).
Henkel’s Commitment to Diversity
Henkel values diversity and encourages applications from individuals of all backgrounds, regardless of gender, origin, culture, religion, sexual orientation, age, or disability. Support is available during the application process.
Job Details
Reference Number: 25080860
Job Location: Cologne, North Rhine-Westphalia, Germany
Application Period: Open until the position is removed from the career site.
Key Skills Comparison: Customer Service Role vs. Other Roles
| skill | Customer Service Role | Typical Sales Role | Technical Support Role |
|---|---|---|---|
| Communication | Excellent | Excellent | Good |
| Problem-Solving | High | Medium | Very High |
| Product Knowledge | Good | Excellent | Expert |
| Empathy | Very High | Medium | Low |
The Evolving Role of Customer Service
The role of customer service has substantially evolved over the past decade. Once considered a reactive function,it is now a proactive and strategic element of business success. According to a 2024 report by Gartner, companies that prioritize customer experience see a 20% increase in customer satisfaction and a 10% boost in revenue.
CRM systems, like the Service Cloud mentioned by Henkel, are pivotal in this conversion. They enable businesses to gather, analyze, and utilize customer information effectively. This not only improves customer interactions but also allows for personalized service and targeted marketing efforts.
Frequently Asked questions About Customer Service Roles
- What exactly does a customer service representative do? A customer service representative handles customer inquiries, resolves complaints, processes orders, and provides information about products and services.
- What are the key skills needed for a career customer service? Key skills include communication, problem-solving, empathy, and product knowledge.
- How important is customer relationship management (CRM) in modern business? CRM is crucial for managing customer interactions, improving customer satisfaction, and driving revenue growth.
- What are the benefits of flexible work arrangements in customer support roles? flexible work arrangements can improve employee satisfaction, reduce turnover, and increase productivity.
- How can companies ensure a positive customer experience? Companies can ensure a positive customer experience by providing excellent service,personalizing interactions,and actively seeking feedback.
- What is the impact of diversity and inclusion on a company’s customer service? Diversity and inclusion can lead to better customer understanding, improved service quality, and a more positive brand image.
What skills do you think are most important for a customer service role in 2025? how has your experience with customer service influenced your purchasing decisions?
Share your thoughts and experiences in the comments below!
