A Korean Air flight attendant has tested positive for corona virus as people are desperately trying to cancel flights with the airline

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A Korean Air employee.

Chung Sung-Jun / Getty Images

  • A Korean Air flight attendant tested positive for the corona virus, the South Korean airline said on Tuesday.

  • Korean Air disinfects planes and asks flight attendants to self-quarantine symptoms, a representative told Business Insider.

  • Korean Air’s social media platforms have been flooded with complaints from customers trying to cancel their flights to South Korea or other parts of Asia.

  • You can find more stories on the Business Insider homepage.

A Korean Air flight attendant tested positive for the corona virus, the South Korean airline said on Tuesday.

Korean Air “is creating a structure that works very closely with the Korea Disease Control and Prevention Centers (CDCK) to prevent the virus from spreading,” an airline representative told Business Insider.

The airline is taking measures such as disinfecting aircraft, self-quarantining flight attendants with symptoms and installing thermal cameras at Korean Air locations.

The confirmed case also caused Korean Air to temporarily close its office near Incheon International Airport, Seoul’s main airport, so that it could be disinfected.

According to Reuters, who first reported the news, the routes and flights flown by the infected cabin crew were not immediately available.

The CDCK reported 60 new confirmed cases of coronavirus and another death in South Korea on Tuesday morning. This brings the total number of confirmed cases in the country to 893 with eight deaths.

Passengers are desperate to cancel Korean Air flights, but tickets to South Korea are not refunded

People are looking for Korean Air refunds.People are looking for Korean Air refunds.
People are looking for Korean Air refunds.

Kate Taylor / Business Insider

As of Tuesday, Korean Air’s social media pages are flooded with comments from people trying to cancel their flights to South Korea and other countries in Asia.

“Hello, I’m trying to contact the Korean Air Service Center to cancel tickets to Korea,” said a Facebook comment.

“I can’t reach Korean Airlines. I get a busy tone every time I call. … What are your virus reimbursement policies?” reads another.

“It is impossible to connect to your service representative! I have waited forever in the past two days,” said a third. “I have a reservation to fly to Korea in May and [am] very concerned about the current situation. ”

As of Tuesday, Korean Air is offering refunds on tickets for flights through China, Hong Kong and Taiwan that were purchased before January 28.

The airline also offers passengers refunds with “entry restrictions for novel corona viruses”.

For example, if a passenger recently visited China, their ticket to the United States will be refunded because the United States prohibits the entry of people who have visited China in the past 14 days.

Korean Air is currently not refunding flights to South Korea, a representative confirmed to Business Insider.

On Monday, the U.S. Centers for Disease Control and Prevention issued a level three travel warning for South Korea, noting that travelers should avoid all non-essential trips to the country.

At the end of January, Korean Air announced that it had formed an emergency team to deal with the spread of the coronavirus and set up a “thorough process” to prevent infection of employees, including the operation of the cabin crew.

The airline also announced other precautions at the time, including improving cabin disinfection, using disposable cutlery on routes through China, and recommending flight attendants to wear masks and plastic gloves on all routes.

South Korea has raised its national threat to the highest level: “Red Alert”, which was also issued during the 2009 H1N1 swine flu outbreak.

Read the original article about Business Insider

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