“Everyday, I only have problems“, explains Guy, 67. This resident of Beersel on the edge of Brussels contacted us via the orange Alert us button to come back to the problems that Proximus customers are currently encountering with their emails.
> We told you about it a little earlier this week on RTL INFO
Dozens of people have contacted our editorial staff in recent days, citing a similar problem. This concerns people who use the email service offered by Proximus, and who therefore have an @proximus (or earlier @skynet) address.
A huge and pointless waste of time
“While reading your item, I told myself that I was going to react and outbid. The problem is disturbing and I’m really annoyed”, specifies Guy who details: “Every day, I have emails that disappear. I can’t find sent emails anymore. There are also delays between the moment you send an email and the moment it goes to the ‘Sent’ box.”
At 67, Guy is still working and defines himself as hyperactive. “I belong to non-profit organizations, to different federations too.” As you will have understood, access to his emails is a valuable tool. “It’s a constraint that I would have done well without. It’s a huge and unnecessary waste of time.”
Passwords changed for nothing
The inhabitant of Beersel uses several products from the Apple range: MacBook, iPhone, iPad,… “Synchronization between devices is made very complicated.” Guy says he’s had these issues since October, but it’s only recently that Proximus has recognized a more general problem. “At the beginning Proximus told me that I was an isolated case and to go see Apple. I went there and they told me that Proximus was involved.”
Finally, another technical ‘bug’ pointed out: concerns related to passwords. Guy says he has changed passwords at least 4 times at the request of Proximus lately, but to no avail. Nothing changes, the problems persist.
Proximus reacts again and implements a tool
Earlier this week, Proximus had acknowledged that it had encountered a major problem. But since then, the situation has not changed if we are to believe Guy and other testimonies. What force Proximus to communicate again this weekend: “In view of the comments that we continue to receive concerning the use of Proximus / Skynet e-mail addresses, we confirm that the general problem of logging in to the mail servers that we encountered on Tuesday 25/01 is under control.”
But the company to clarify: “For several weeks, some of our customers have been encountering other difficulties (empty e-mails, e-mails whose “unread” status does not change, etc.). We understand the embarrassment of such a situation and offer you our most sincere apologies for this inconvenience.”
Faced with such a situation, the company decided to set up an online form and invited affected customers to complete it > FORM TO FILL OUT
I am a loyal customer
The persons concerned are strongly invited to complete the said form. “We can then take all the necessary actions for your personal account”, further specifies Proximus. Guy, our alerter, specifies about this form that he was never informed of it and that he was not informed of its online publication.
Despite all these embarrassments, Guy does not intend to change operator. Guy is a long time customer. “I have been a Skynet customer since the first mobile phones were put into circulation, i.e. since the 1990s. I have never competed, despite the more expensive subscriptions at Proximus. I trust them. someone else because I guess they’ll figure it out,” he concludes full of hope.