2023-12-15 16:30:00
Air Arabia stands out once again for its almost non-existent customer service during this flight between Casablanca and Venice. Scheduled for Thursday, December 14 at 3:20 p.m., flight No. 30471 was rescheduled for 5:25 p.m. to the general surprise of the passengers – among them children and elderly people – who arrived at Mohammed V international airport. Enough to provoke their annoyance. They denounced the company’s lack of communication, because no manager, they claimed, provided them with the slightest explanation. They also deplored the absence of a manager to whom they could address their complaints in the international area of the airport.
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They also criticize the company for imposing high fees for each kilogram in baggage. In a statement to the site Al3omk, FN, a passenger claimed that Air Arabia employees during this flight forced her to pay 600 DH for excess baggage of 5 kg. Indignant, she calls on the company to review its customer service and its communication policy.
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On Tuesday, passengers on an Air Arabia flight from Tangier to Barcelona had a similar experience at Ibn Battouta airport. Scheduled for 3 p.m., the flight was delayed by more than seven hours. Company employees did not provide any explanation to passengers who expressed their anger and indignation.
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