2023-06-17 06:27:42
A traveler who did business with Air Canada has been outraged at the airline after paying twice the price for a plane ticket.
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“I don’t have the money to repay such a large amount,” Cristhel Fernandez told “Global News.”
Last May, the one who comes from Surrey, British Columbia, booked two round-trip plane tickets to the Philippines for her husband and her. The young woman was planning to travel with her dog, Maki.
The flights were scheduled for December, which will depart from Vancouver all the way to Seoul, South Korea, on their way to the Philippines. The couple then reportedly returned to Vancouver via Hong Kong, China.
Once the tickets were purchased, worth $5,000, Fernandez confirms that she contacted the airline to make arrangements for her dog, as per procedure. Only, the woman was told that her pet could not stay in the cabin for the return flight from Hong Kong to Vancouver.
“This flight will be with an airline that does not accept dogs,” she explained.
The Air Canada agent reportedly told him to make the necessary changes to his online reservation, which Fernandez did within four hours.
The evil is already done
However, it was already too late: when it was time to buy groceries, she had her credit card refused at the checkout. When her husband called their bank, he quickly discovered a shocking surprise. “They charged us twice for the same thing,” Fernandez explained.
The couple now owe the airline more than $10,000. When the young woman called Air Canada for an explanation, the company offered a $10,000 credit for a future flight. A solution that did not please the couple.
“Even if it was a customer who made a mistake, that’s no reason to keep people’s money that way,” pointed out Gábor Lukács of the nonprofit Travelers’ Rights.
Lukács recommends those in a similar situation contact their credit card bank to dispute the amount charged or file a lawsuit against the airline.
“Global News” tried to contact Air Canada, before receiving a press release.
“Our customer service teams are taking a closer look at what happened with this booking and will be contacting the passengers concerned,” it says.
Fernandez stresses, however, that she is still awaiting an answer.
“I just want to be reimbursed for the amount they overcharged me,” she sighs.
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