2023-08-04 10:45:19
Air Caraïbes and French Bee, affected by the long breakdown of a baggage handling system at Orly on Thursday, will seek compensation from Groupe ADP, manager of the platform, their manager Marc Rochet said on Friday, judging this incident “inconceivable”.
Of computer origin, this breakdown of the baggage conveyor in terminal 4 of the second French airport lasted more than 12 hours before being resolved at the start of the evening on Thursday. In the middle of the summer peak period, it caused major delays in departing planes, and forced some flights to leave without checked baggage.
Some 2,000 pieces of luggage remained outstanding just for the Air Caraïbes and French Bee (Dubreuil Group) companies, the boss of these companies, Marc Rochet, told RMC.
Marc Rochet, CEO Air Caraïbes – French Bee • ©ERIC PIERMONT / AFP
The companies’ priority is to get them back to their owners, and that will be done.”for most of them todayFriday, the business executive promised.
The regulations provide that if a passenger does not see his luggage delivered on arrival, he is entitled to claim from the airline the reimbursement on invoice of the “essential products“that he had to acquire, such as hygiene products or underwear.
Beyond 21 days of delay, the luggage is considered lost and its owner can request compensation, capped at approximately 1,600 euros.
We will first send the luggage to our customers, then take their complaints, process them, compensate them, and indeed, at the end of this count, which will probably take a few weeks, we will present (…) the invoice to Paris airports.
“This major breakdown, which has handicapped our operations, our flights, which has disrupted the plan of our crews, our ground company operators, has financial consequences, and it is obvious that we do not intend to support them.“, he hammered.
Such a breakdown, which affected a total of 10,000 people on 40 flights according to ADP, “is absolutely inconceivable, and above all the development of the emergency solutions was in our view a little too slow“, lamented the leader of Air Caraïbes and French Bee.
“We could probably have better managed the responsiveness of the system“, by switching operations more quickly to the other Orly terminals, which were operating normally, noted Mr. Rochet.
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