When you take the plane to go on vacation, you dread the extra luggage but this summer, it is above all price supplements that some holidaymakers will experience, starting with those who have booked a trip with the tour operator TUI.
But not all customers are affected, it depends on the type of product purchased, as explained Florence BruyereTUI spokesperson: “ when you buy a simple plane ticket, you pay the price of the day and this price can no longer change, it’s like for any other purchase, you can’t come and claim a supplement. This is the case for flights purchased from TUI FLY for example. The price is fixed and nothing can be added to the amount paid by the customer at the time of purchase.
“On the other hand, when you buy a flight + hotel stay package, you only pay a deposit at the time of booking and you pay the balance about six weeks before departure, and there, a supplement can intervene and appear in the invoice. This is also clearly indicated in the contract signed at the time of booking. This supplement is calculated on the basis of the average oil price of the last three months and it varies of course according to the distance. “