Amsterdam’s Schiphol Airport, one of Europe’s largest airports, announced on Monday that it is extending compensation for travelers who miss their flights due to long queues linked to a staff shortage.
Due to this lack of staff linked to the layoff of thousands of people during the Covid pandemic, passengers have had to face huge queues since the spring, amid the resumption of traffic.
“The compensation scheme now applies to the period from August 12 to October 31,” the airport said in a statement, while the program would initially run until August 11.
Schiphol made this decision ‘because queues were still very long on some days during this period due to a lack of security personnel’.
Passengers have until November 30 to submit their claims.
‘Schiphol feels responsible’ for travellers, said the airport, which had welcomed 72 million passengers in 2019, before the start of the Covid pandemic.
He explained that he is investing around 100 million euros in measures aimed at solving the problem of staff shortages, in particular security.
In September, it was announced that the reduction in the maximum number of travelers who can take off from Schiphol, which had been in force for several months, would be maintained until the end of March.
/ATS
