Kakao Games’ nurturing simulation ‘Uma Musume Pretty Derby (hereinafter referred to as Uma Musume)’ opened up about the recent operational issues.
Kakao Games explained how to respond to the champions meeting announcement, the unpaid jewels compared to the Japanese version, the cumulative download commemorative compensation period, and the cause of the 4080 error that occurs when creating a guest through the official cafe notice.
Before the announcement, Kakao Games said, “I’m really sorry for the inconvenience. I checked the comments with reflection on the shortcomings and immaturity. In order to repay the trainers who send love to this work, even a little bit. “I will do my best to thoroughly check not only the currently confirmed issues but also the opinions to be conveyed in the future. I deeply apologize for the delay in responding to various opinions and inquiries, even though a quick and detailed answer is the best way.”
According to Kakao Games’ explanation, Uma Musume Pretty Derby decides detailed operating policies and countermeasures through close discussions with many departments. This is the reason for the delay in replying during the above discussion process.
First, the preparation process was explained about the cause of the delay in the announcement of the Champions Meeting ‘Taurus Cup’ and countermeasures. Kakao Games has prepared a total of three announcements, including advance notice of the Champions Meeting, selection of participating leagues, and information on hosting.
The first notice was posted late without basic information about the event, such as ‘what kind of event’ and ‘how the event proceeds’ in advance. I did,” he admitted.
Therefore, Kakao Games decided that the time was very tight, so it was postponed to the Champions Meeting schedule, which will start the league selection on September 4, 2022. The changed schedule will be posted in a detailed notice of the event and schedule at a later date.
As the schedule of the Taurus Boat is changed, the interval with the next scheduled Champions Meeting ‘Gemini Boat’ will be shortened. The Gemini Boat, which will be held under Tokyo grass 3200m (long distance), rain, outdoor, spring, sunny, and good conditions, will be available from 12 noon on September 29, and will be held from 12 noon on October 3rd.
Kakao Games said, “After that, we will thoroughly review and hold the Champions Meeting so that there is no inconvenience. We will inform you about the announcement of the upcoming event 2 to 3 weeks before the league selection period for the Champions Meeting so that we can fully prepare. We apologize for the inconvenience.” said.
Regarding the jewels that have not been paid compared to the Japanese version at this time, he explained, “We have set the schedule so that the goods are paid on specific national holidays or anniversaries in Korea by adjusting the payment schedule within a 3-month difference compared to the Japanese service.” .
Kakao Games added, “However, in this process, we did not thoroughly understand the difference in the amount of goods that can be used for a specific period and the inconvenience caused by it.”
As a result, along with the amount of jewels that are currently different, 3000 jewels in mid-September, 1500 jewels in mid-October, 1500 jewels in mid-November, and 1500 jewels in mid-November are planned. Kakao Games promised to pay more attention to the payment schedule so that there would be no same inconvenience for jewels and various items to be paid in the future.
The problem with the short receipt period for the ‘SSR Confirmed Make Debut Ticket’, which was paid to commemorate 500,000 and 1 million downloads, was also acknowledged as a setting that did not account for new users entering after the payment period.
To respond to this, the payment period for the ‘SSR Confirmed Make Debut Ticket’, which was paid in commemoration of 500,000 and 1 million downloads, will be extended to one year, and users who have not been paid will be individually paid. New users can normally receive SSR Confirmed Make Debut Tickets from the time the notice is posted.
In addition, Kakao Games said, “We will inform you again as soon as details such as payment schedules for users who have not received tickets due to the end of the collection period are confirmed.”
Finally, I mentioned the 4080 error when creating a guest account. The reason behind limiting the creation of more than a certain number of guest accounts on the same IP was to prevent excessive account creation through overseas workshops and illegal programs.
According to Kakao Games, in fact, after the launch of the Uma Musume Pretty Derby service, the number of guest accounts created has increased rapidly to the point of reaching millions a day. It was a situation where there were concerns about the impact of not being able to enjoy the game normally if there are no appropriate restrictions.
We are currently working on ways to deal with the accumulation of unused guest accounts with this case. However, it took a lot of time to solve the problem, and it was decided that normal service would not be possible, so the restriction on the number of guest accounts was first strengthened.
Kakao Games said, “We apologize for not explaining the background of the decision in detail. We have taken measures so that users who play the game do not experience inconvenience due to the 4080 error during the account creation process. I will do my best,” he said.
Kakao Games said, “In addition to the above comments, we are receiving many opinions. We are checking all opinions received. We are re-adjusting the process to prevent translation errors and typos. We will respond more quickly to reported errors.” promised
In addition, the plan added, “We are proceeding with new developments such as push functions. We will post notices quickly so as not to cause confusion in using the service, and pay more attention to adjustment of operating schedules such as pick-up schedules.”
Kakao Games concluded, “After that, we will do our best to correct the mistakes made inside and to give trust to Uma Musume Pretty Derby again.
Won-bin Moon, Reporter at Hankyung.com Game Talk