Apple is permanently shutting down the Apple Support Community on November 20, 2026, ending nearly three decades of user-to-user technical forums.
The platform stopped accepting new posts immediately on November 10, 2026. The final user message was submitted at 5:49 p.m. Pacific Time on the day of the announcement, according to MacRumors.
Visitors attempting to log in are now redirected to an internal corporate portal. The sign-in button leads directly to an AppleConnect login page titled “AC Communities Web – Internal,” restricting active access solely to corporate employees, as observed by 9to5Mac.
In the closure notices displayed across the site, Apple’s system text refers to the platform as the “AppleCare Support Community,” differing from its public branding as the Apple Support Community.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
Apple, official site notice
Apple said that users can continue to find trusted guidance and support on the official Apple Support site. Apple thanked the community members who have contributed their time and expertise to help others with their Apple products.
During this final read-only period, participants can still browse existing discussions, perform searches, and interact with posts using the voting and “Me too” buttons, even though fresh questions and replies are blocked.
The discussion network originated in 1998 as the Apple Tech Exchange. Over the decades, the platform underwent multiple renamings and redesigns.
These shared discussions frequently appeared in search engine results, helping people resolve device errors long after the original questions were posted.
Following the shutdown, the company directs customers seeking technical guidance to the official Apple Support website and the Apple Support app for troubleshooting help and service options.
Apple said the company decided to sunset the platform after a careful evaluation of strategy and customer needs.
This support alteration follows previous changes to online customer services, including the 2023 withdrawal of human assistance through the @AppleSupport account on X. At that time, Apple directed people to its proprietary support channels during a reorganization of digital support positions.
