A widespread internet outage has affected approximately 8,000 homes and businesses in West Auckland, New Zealand, since 5:30 a.m. On Saturday, February 21, 2026. The disruption is impacting residents in Te Atatū, Henderson and Massey, as well as several coastal settlements to the city’s west.
Chorus, the fixed-line telecoms and infrastructure company responsible for maintaining the network, confirmed the outage was caused by damage to multiple copper and fibre-optic cables. Repair crews located the fault, but the complexity of the damage means full restoration is not expected until Sunday.
“The repair work ahead is complex because of the location and number of damaged cables,” a Chorus spokesperson told the New Zealand Herald. The company acknowledged the importance of connectivity and stated crews are “working as hard as they can to ensure the impact is as short as possible.”
The outage leaves affected households without internet access via fibre connections. Chorus described the incident as a “one-off localised fault.” The exact cause of the cable damage remains unknown as of Saturday afternoon.
According to Radio New Zealand, nearly 7,500 customers are currently without service. Chorus has not yet provided a detailed timeline for specific areas within the affected zones, but continues to work towards restoring services.
