2024-02-29 21:02:28
Latest news and rumors house 2 for today March 01, 2024:
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2024-02-29 22:38:58
Markham, On , March 21, 2021 /PRNewswire/ — Improving contact center agent productivity and providing actionable insights
Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its next-generation artificial intelligence (AI) products. These advanced offerings are designed to expand contact center capabilities, improve agent productivity and provide unprecedented insight into customer interactions.
Since 2019, Enghouse has been at the forefront of AI development for the customer experience market. Our expertise in natural language processing (NLP) and machine learning (ML) is used in our AI products, which enable improved agent performance and deliver valuable operational and business insights to some of the world’s largest enterprise customers.
The most important advantages of the new product generation from EnghouseAI:
Real-time support and translation: EnghouseAI provides agents with personalized answers and guidance, including real-time language translation. Coaching and summaries: Agents benefit from real-time and post-interaction coaching, as well as automatic summarization of customer conversations. Automated Agent Ratings and Scorecards: EnghouseAI streamlines agent rating processes and ensures consistent and efficient performance reviews. Voice of the Customer (VoC) insights: Companies can use EnghouseAI to turn every customer contact, regardless of language, into actionable insights. These insights provide insight into customer sentiment, highlight product or service gaps, and identify growth opportunities.
Ben Levy, Chief Technology Officer at Enghouse Interactive, was excited regarding the launch: “We are excited to introduce EnghouseAI, a suite of solutions that directly impacts the most important stakeholder for most companies – their customers. Our deep AI expertise ensures that all EnghouseAI products have robust guardrails that ensure communication and data integrity.” For more information, see Enghouse Interactive News.
Information regarding Enghouse Interactive
Enghouse Interactive, a subsidiary of Enghouse Systems Limited, is a global leader in contact center software and video technology solutions, offering its customers and partners the valuable advantage of choice. Enghouse Interactive enables companies to transform contact centers from cost centers into powerful growth engines by simplifying complex integrations through open standards and supporting multiple telephony technologies to ensure seamless customer reach across channels and locations.
Questions & Contact:
Contact:
Kontakt zu Enghouse Interactive: Chandan Mehta, VP, Produktmarketing, +12898495086,[email protected]
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2024-02-29 22:36:08
(Montreal) The Quebec government announced Thursday nearly 630 million over five years which will finance various measures aimed at improving ambulance service. The Corporation des services d’ambulance du Québec (CSAQ) welcomes this, but considers that this is insufficient to improve ambulance coverage across the province.
Posted at 5:36 p.m.
Katrine Desautels The Canadian Press
Among the amounts announced by the Minister of Health, Christian Dubé, 5.9 million will be dedicated specifically to improving ambulance service in four regions: the Laurentians, Mauricie–Centre-du-Québec, Montérégie-Centre and Chaudière-Appalaches .
More specifically, this envelope will be used to convert shift schedules and add service hours in order to reduce response times.
The CSAQ said in a press release that it welcomed the minister’s desire to highlight the improvement of ambulance services. However, she affirms that the promised amounts “prove to be clearly insufficient to improve the response time of ambulances and ambulance coverage throughout Quebec.” She also deplores that the five-year plan does not include any addition of ambulances.
“It is known that to reduce ambulance response times, there must be more vehicles on the road,” said Dr. Sébastien Toussaint, president of the CSAQ, in a press release.
The Corporation des services d’ambulance du Québec estimates that the 5.9 million for this year “will only cover a tiny part of immediate needs.”
“Once once more, numerous requests for additional ambulances or hours of service for regions where needs are particularly pressing remain unanswered,” indicates the CSAQ.
She maintains that the initiatives announced Thursday cannot guarantee a significant reduction in intervention times nor compensate for coverage deficits in emergency pre-hospital services and she calls for a significant and predictable increase in ambulance services.
Reduce ambulance time at the hospital
The envelope of the government action plan for the emergency prehospital system in Quebec provides funds for defibrillators. Quebec will invest 3.5 million over five years to establish a bill governing public access to automated external defibrillators (AEDs) and their registration. The government therefore wishes to deploy 1000 DEAs and have a national register to geolocate devices that citizens can use.
In its plan, the Ministry of Health also hopes to increase the number of first responder services by investing $92.7 million over five years. He hopes that with this funding municipalities will be encouraged to set up more first responder services and the ministry also wants to analyze the needs in all regions, including sectors outside the road network, in order to ensure a systemic response everywhere. in Quebec.
Currently, 50% of the Quebec population is covered by a first responder service and the government’s objective is to reach 80% by 2028.
A total of 7.65 million over five years will be dedicated to reducing the time spent by ambulance resources in hospital centers. According to the ministry, the average duration of a pre-hospital intervention between departure to the place of care and departure from the hospital emergency is currently 100 minutes, including 50 spent in the hospital and this exceeds the 55 minutes to Montreal, Quebec, Laval or Gatineau.
The ministry has set a target of 45 minutes by 2026 and it calculates that this might recover the equivalent of 50,000 hours of ambulance availability.
The government also announced the creation of the first four heliports which will be located at the Lanaudière Regional Hospital Center in Joliette, at the Roberval Hospital, at the McGill University Health Center and at the Sacré-Cœur Hospital in Montreal.
Quebec remains the only Canadian province without public helicopter medical transport and the Ministry of Health wishes to remedy this by establishing standards of care and management of air medical transport. He also promises to create a call center for air transport.
The Canadian Press’ health content receives funding through a partnership with the Canadian Medical Association. The Canadian Press is solely responsible for editorial choices.
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#Quebec #announces #million #improve #ambulance #services
2024-02-29 21:48:32
The Paris Stock Exchange ended in a slight decline on Thursday, not without having marginally improved its record points during the session, following data on inflation in line with expectations in Europe and the United States.
The flagship CAC 40 index fell 26.96 points to 7,927.43 points. At the start of the session, it reached 7,977.68 points, improving its previous record of February 23 by a little more than one point.
Over the first four sessions of the week, it lost 0.49%.
The session was dominated by inflation data, for February in France and Germany and for January in the United States.
“Everything remained in line with the consensus,” summarizes Harry Wolhandler, director of equity management at Meeschaert AM.
In all three countries, year-on-year inflation slowed to continue to approach the central banks’ target, but month-on-month prices accelerated.
“Consequently, it was the company news that set the trend” of the session, and the reception this time was cold on the CAC 40 for Veolia, and frosty for other companies in the broader indices.
Heavyweight of the CAC 40, the cosmetics giant L’Oréal (-1.09% to 441.70 euros) was penalized by results slightly below expectations from the German cosmetics manufacturer Beiersdorf (Nivea).
On the bond market, the interest on the French bond is moving around 2.88% compared to 2.92% the day before, while it was rising significantly before the publication of American inflation.
Records that are not enough
On the flagship index, Veolia once once more achieved record results in 2023, at 937 million euros. But the strategic plan presented during the morning “did not come as a surprise”, which might have caused “profit taking” on the stock, which had gained 20% over the last four months, according to Mr. Wolhandler. It fell 3.54% to 28.65 euros.
For Air-France-KLM, the sanction on the stock market was even harsher: -8.62% to 10.61 euros. Investors did not look at the record profits for the whole year, but rather at the difficult fourth quarter and concluded with a loss.
Serial falls
Company results strongly disappointed investors in the smaller indices. The manufacturer of active pharmaceutical ingredients Euroapi fell by 43.47% to 4.16 euros, the day following the announcement of an increase in its net loss in 2023 and prospects considered disappointing. The action was introduced in May 2022 at a price of 12 euros.
The elimination of the dividend and the announcement of job cuts at Nexity also led to the share of the leading French real estate developer falling 20.17% to 10.61 euros, the lowest since 2009.
Casino (-17.94% to 0.46 euros) continued its fall that began the day before following the publication of a loss of more than five billion euros in 2023.
After its results, the satellite telecommunications service provider fell 5.52% to 5.99 euros, dragging Eutelsat (-6.73% to 3.44 euros).
The chemist Arkema also disappointed (-2.72% to 95.76 euros).
Solid Eiffage
The French construction and motorway concessions giant Eiffage passed the billion-euro mark in net profit in 2023 and at the end of December posted an order book for works up 40% compared to the end of 2022. Its shares jumped by 3.42% to 100.65 euros.
Among the other praised results is also the renewable energy producer Neoen (+4.70% to 23.16 euros).
The retirement home specialist Clariane (formerly Korian) jumped 11.96% to 1.98 euros following announcing that it was targeting organic growth in its turnover of more than 5%. But the stock was worth more than 30 euros in mid-2021.
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