Enghouse introduces its next-generation EnghouseAI Suite

2024-02-29 22:38:58

Markham, On , March 21, 2021 /PRNewswire/ — Improving contact center agent productivity and providing actionable insights

Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its next-generation artificial intelligence (AI) products. These advanced offerings are designed to expand contact center capabilities, improve agent productivity and provide unprecedented insight into customer interactions.

Since 2019, Enghouse has been at the forefront of AI development for the customer experience market. Our expertise in natural language processing (NLP) and machine learning (ML) is used in our AI products, which enable improved agent performance and deliver valuable operational and business insights to some of the world’s largest enterprise customers.

The most important advantages of the new product generation from EnghouseAI:

Real-time support and translation: EnghouseAI provides agents with personalized answers and guidance, including real-time language translation. Coaching and summaries: Agents benefit from real-time and post-interaction coaching, as well as automatic summarization of customer conversations. Automated Agent Ratings and Scorecards: EnghouseAI streamlines agent rating processes and ensures consistent and efficient performance reviews. Voice of the Customer (VoC) insights: Companies can use EnghouseAI to turn every customer contact, regardless of language, into actionable insights. These insights provide insight into customer sentiment, highlight product or service gaps, and identify growth opportunities.

Ben Levy, Chief Technology Officer at Enghouse Interactive, was excited about the launch: “We are excited to introduce EnghouseAI, a suite of solutions that directly impacts the most important stakeholder for most companies – their customers. Our deep AI expertise ensures that all EnghouseAI products have robust guardrails that ensure communication and data integrity.” For more information, see Enghouse Interactive News.

Information about Enghouse Interactive

Enghouse Interactive, a subsidiary of Enghouse Systems Limited, is a global leader in contact center software and video technology solutions, offering its customers and partners the valuable advantage of choice. Enghouse Interactive enables companies to transform contact centers from cost centers into powerful growth engines by simplifying complex integrations through open standards and supporting multiple telephony technologies to ensure seamless customer reach across channels and locations.