2023-05-23 13:07:02
Recently, a Hong Kong Cathay Pacific flight attendant was accused by the public of discriminating against passengers who could not speak English, and deliberately refused to give blankets. (Picture / newspaper information photo)
Recently, a Hong Kong Cathay Pacific flight attendant was complained by the public that he discriminated against passengers who could not speak English and deliberately refused to give blankets; for this, Cathay Pacific also apologized for the incident on the evening of May 22, but did not appease the public outrage, so Cathay Pacific The airline once again issued an apology statement on the 23rd, stating that the flight missions of the flight attendants concerned have been suspended, and an internal investigation has been launched, and the results will be announced within three days.
Cathay Pacific flight attendants in Hong Kong were complained by the public about discrimination against passengers who could not speak English, and they put relevant recordings on the Internet. It can be heard through the recording clips. The female flight attendant said to the passengers in English, “If you cannot speak blanket in English , you cannot have it” (if you can’t speak English for blankets, then you won’t have blankets), “Carpet is on the floor” (carpets are laid on the floor), after speaking, it was reported that many people sneer.
In this regard, Cathay Pacific issued a statement that night stating that it has learned of the unpleasant experience of the passengers on Cathay Pacific flight CX987 and apologized for it. Cathay Pacific has always been committed to providing high-quality services to passengers, and attaches great importance to this incident. We have contacted relevant passengers to learn more about the situation and will conduct a serious investigation. Here, we once again express our deep apologies for the trouble this incident has caused you.
However, this statement did not quell public anger, so Cathay Pacific issued another apology statement on the 23rd, saying that it attaches great importance to this incident, and contacted passengers as soon as possible to understand the situation, “Currently, we have suspended the flight mission of the flight attendant. , immediately launched an internal investigation, and will announce the results within three days.”
Cathay Pacific said, “We solemnly promise that any inappropriate words and deeds that violate the rules and regulations and violate professional ethics will be dealt with seriously once confirmed. Thank you for your attention and feedback from all walks of life. We will seriously find out the shortcomings and continue to improve Cathay Pacific. quality of service.”
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