CCI Global expands its presence in Kenya with the $50 million Tatu City Call Center

2024-05-11 02:00:51

Tatu City, Kenya, March 20, 2020 /PRNewswire/ – CCI Global, Africa’s leading outsourcing company, proudly announces the opening of its Tatu City Call Center. This new five-story building in Tatu City, the 5,000-hectare special economic zone just outside Nairobi, represents a $50 million investment in Kenya’s BPO industry. The state-of-the-art facility is Kenya’s largest call center and promises to power the country’s economy the creation of over 5,000 new jobs in a short period of time.

Largest and most modern Business Process Outsourcing (BPO) facility in Kenya commissioned by SE The President of Kenya, Dr. William S. Ruto More than 5,000 new jobs through $50 million investment in CCI Tatu City CCI announces it will create an additional 5,000 jobs with a second CCI call center in Tatu City The commissioning of CCI’s BPO facility took place during the Elevate Africa Conference in Tatu City.

At the commissioning of the CCI Tatu City Call Center by HE The President of Kenya, Dr. William S. Ruto, CCI announced the construction of a second CCI building in Tatu City and committed to doubling the number of CCI Kenya call center employees to 10,000. These positions span a wide range of roles, from call center agents to management positions, cementing Kenya’s status as a leading hub for business process outsourcing.

Rishi Jatania, CEO of CCI Kenya, reiterated the company’s commitment to the region, saying: “This launch is a significant step forward in our mission to provide world-class BPO services while contributing to Kenya’s socio-economic development. We believe in this potential of this region and look forward to setting the gold standard for BPO activities in Africa.”

The launch of the CCI Tatu City call center took place during the prestigious Elevate Africa Conference, a three-day event in Tatu City that brings together industry leaders, policymakers and stakeholders from around the world. The Elevate Africa Conference has the motto “The Next Chapter of Innovation” and serves as a central platform for visionary discourse and collaboration in the BPO industry.

“CCI’s Tatu City call center is making an important contribution to the development of the BPO industry, which is growing rapidly in our cities and will create a million jobs for Kenyans alone in the next few years,” Stephen Jennings, founder and CEO of Rendeavour, told the Owner and developer of Tatu City. “With the right management, technology, international access and ecosystem, Kenyan BPO workers can excel on a global scale.”

Central to CCI’s expansion is a $50 million investment in the development of CCI Tatu City, reflecting part of CCI Global’s $150 million investment in Kenya since 2016. With a track record of investing more than $2 billion across Africa since 2006, the CCI reaffirms its commitment to promoting economic empowerment at the continental level.

Martin Roe, CEO of CCI Global, said: “I am pleased that Africa has established itself as a top destination for call centers, with Kenya playing a prominent role. Our decision to expand in Kenya reflects our deep confidence in the thriving BPO industry in the country and its ability to achieve sustainable growth.

As we continue our journey in Kenya, contributing to the country’s economic progress and creating meaningful employment opportunities, I am pleased to announce an important milestone: the upcoming opening of another new CCI building in Tatu City.

This strategic move follows the resounding success of our existing operations, which are already operating at full capacity. This expansion underlines our strong commitment to Kenya.”

As we move towards this transformation, the CCI remains true to its mission to combat unemployment and promote socio-economic progress in Nairobi and beyond. Strategic partnerships with organizations such as CareerBox Africa enable the delivery of digital skills training programs that qualify unemployed youth, particularly young women, to work in the BPO industry.

Sustainability in Buildings – Kenya’s largest call center runs on 96% renewable energy

The new five-story Tatu City contact center in Kenya, designed by GREA was developed as part of the ENEO development, , is powered almost entirely by 96% renewable energy – with solar panels, natural air corridors and self-shading walls to almost completely reduce the Co2 emissions associated with the call center’s energy production and consumption. The new facility won two awards from The African Property Awards and received EDGE Green Building and Sustainability Excellence Associate (SEA) certifications for environmental stewardship.

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“Eneo at Tatu Central represents the pinnacle of BPO facilities, combining state-of-the-art amenities with eco-friendly design principles and community engagement to create a sustainable, dynamic and thriving community center,” said Greg Pearson, CEO and co-founder of GREA, the developer of Eneo at Tatu Central.

Empowering women in Kenya

The construction of CCI Tatu City had a social development focus involving a female construction team, Buildher – a non-profit social enterprise in Kenya that provides recognized construction skills to disadvantaged young women and offers stable jobs in urban development projects in Kenya. A group of 30 women worked on site during the construction and furnishing of CCI Tatu City, setting a new benchmark for women in construction in Africa.

The Buildher Project aims to bring financial prosperity to Kenyan women, change men’s attitudes and promote gender equality in the African construction industry. The Buildher project is operated by CCI Tatu City developer Gateway Real Estate Africa.

About CCI Global

Tatu City is now CCI’s 17th international contact center (), with call centers in Kenya, Egypt, South Africa, Ethiopia, Ghana and Rwanda.

CCI Global serves well-known companies from North America, UK, Australia, Europe, Australia and New Zealand who outsource their business processes to Africa, especially customer service departments. The company employs more than 15,000 people and serves over 80 companies in telecommunications, media, mobile technology, financial services, hospitality and healthcare.

As a company that specializes in… impact-sourcing CCI works primarily with large English-speaking companies to bring international jobs to Africa to support job creation and digital skills development in African regions struggling with high unemployment.

About Tatu City

Tatu City is a 20 square kilometer new city just outside Nairobi with homes, schools, shops, a shopping district, a clinic, natural areas and recreational opportunities for more than 250,000 residents and tens of thousands of daily visitors. Tatu City schools are attended by thousands of young people every day. Residential properties for all incomes and more than 78 businesses contribute to the growth of the country’s first special economic zone. Located approximately 30 minutes from Westlands, Tatu City represents a new way of living and thinking in Kenya. Life, work and leisure should take place in an environment without traffic congestion and long journeys.

More than 78 local, regional and global companies are operating or are developing in Tatu City’s business-friendly location, including CCI Global, Heineken, Kärcher, Dormans, Copia, Cooper K-Brands, Grit Real Estate Income Group, Twiga Foods, Freight Forwarders Solutions , ADvTECH, Friendship Group and Davis & Shirtliff. Benefits for businesses in the Tatu City Special Economic Zone include exemption from VAT, import and stamp duty, and corporate income tax of 10% for the first 10 years.

Tatu City is a project of Rendeavour, Africa’s largest new city construction company, which has visionary, growth-oriented projects covering 12,140 hectares in Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.

You can find more information about Rendeavour online:

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Questions & Contact:

Prudence Karimi,
Third City,
PKarimi@tatucity.com,
+254 20 513 1000

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