Managers who are currently migrating to the current Cloud PABX system, also known as Cloud PABX, claim to have noticed an improvement in their relationship with their customers.
The new platform, which adopts automated tools in accordance with the new technologies of the current market scenario, has been highlighted in the telecommunications sector. “We can see that the service routine is increasingly more humanized with the use of the PBX in the Cloud”, says Paulo Henrique Silva, commercial manager at Conectal Telecom Multioperadora.
According to research carried out by CX Trends 2022, 62% of consumers give up negotiating if the service experience is bad, which shows that the results obtained are positive from these new implementations, as they attribute humanization allied to automation, with additional devices such as the IVR, Audible Response Unit, and automated dialers.
In the current telecommunication process in which the use of PBX Cloud is adopted, additional mechanisms such as the Call Center, the SAC, the telesales and the IVR add a faster and more intimate dynamic between companies and their interlocutors, making the relationship with customers more fluid and feedback on communication by organizations.
For more information, you can access the portal www.conectel.com.br
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