Leidos is seeking an IT Support Manager for its Washington, District of Columbia office, with the position requiring full-time, on-site work and approximately 10% travel. The role involves overseeing technical support operations, managing support teams and ensuring seamless IT service delivery for federal clients. This is a non-remote position based in the nation’s capital.
The job posting, verified through Leidos’ official careers portal, specifies that the IT Support Manager will report to senior IT leadership and be responsible for incident management, problem resolution, and service level agreement compliance. Candidates must demonstrate experience in ITIL frameworks, team leadership, and supporting complex government IT environments. The position is categorized under Customer Support and requires a standard shift with on-call responsibilities.
Key Responsibilities and Qualifications
The IT Support Manager will lead a team of technicians and analysts providing desktop, network, and application support across multiple Leidos contracts. According to the official job description, duties include managing ticketing systems, coordinating with vendors, conducting performance reviews, and driving continuous improvement in service delivery. The role similarly involves budget oversight and resource planning for IT support functions.
Required qualifications include a bachelor’s degree in information technology, computer science, or a related field, along with a minimum of five years of progressive IT support experience, at least two of which must be in a supervisory or managerial capacity. Certifications such as ITIL Foundation or CompTIA Network+ are preferred. Candidates must also be eligible for a government security clearance, as the work supports federal agencies.
Work Environment and Travel Requirements
The position is based in Washington, D.C., and is explicitly designated as non-remote, meaning employees must work from the Leidos office location. Travel is expected to account for roughly 10% of the time, likely for site visits to client facilities, team meetings, or training sessions across the Mid-Atlantic region. The schedule follows a standard full-time shift with on-call rotation to support critical systems outside regular business hours.
Leidos emphasizes collaboration, accountability, and technical excellence in its IT support operations. The company serves a range of government clients in defense, intelligence, health, and civilian sectors, requiring IT teams to adhere to strict compliance and security standards. The IT Support Manager will play a key role in maintaining operational readiness and user satisfaction across these environments.
About Leidos and Career Opportunities
Leidos is a Fortune 500 science and technology company headquartered in Reston, Virginia, with major operations across the United States and internationally. The firm specializes in providing IT, engineering, and scientific solutions to government and commercial customers. In the Washington, D.C. Area, Leidos supports numerous federal contracts, making it a significant employer in the regional tech workforce.
The company promotes career growth through internal mobility, professional development programs, and competitive benefits packages. Current openings, including this IT Support Manager role, are listed on the Leidos Careers website, where applicants can submit resumes, track application status, and learn more about workplace culture and values.
Prospective candidates are encouraged to review the full job description on Leidos’ official careers portal to confirm details such as exact location within Washington, D.C., salary range, and specific clearance requirements. Applications are accepted online through the company’s secure recruitment system.
For updates on this and other Leidos positions in the D.C. Metro area, interested professionals can visit the Leidos Careers page or follow the company’s official LinkedIn channel for announcements.
Those interested in applying or learning more about current openings are invited to visit the Leidos Careers website. Share this opportunity with qualified colleagues or leave a comment below if you have questions about the role or application process.
