the step ofl Hurricane Julia over the island of San Andrés led to the cancellation of air operations after the Civil Aeronautics will order the suspension of flights from Friday, October 7 to Sunday, October 9 at noon.
This measure finally did not have to be extended and operations returned to normal the same Sunday at 1:00 in the afternoon.
However, a report from the Aeronautics reported that 7,000 passengers who were affected by the measures and the cancellation of approximately 45 flights. Faced with this, the airlines have spoken of reschedule tickets free of charge once the emergency is over, but there are still doubts about it.
In dialogue with Caracol Radio, Francisco Ospina, director (e) of the Civil Aeronauticsclarified that although modifications can be made at no cost, the idea of a refund is not currently contemplated.
“Between October 7 and 9, the exemption from paying extra fees for changes in the itineraries, travelers can change their frequencies according to the availability of seats. We have asked the airlines for constant communication with their users and flexibility for relocationthat yes, is not contemplated at the moment the money backcould also be checked if it is about specific conditionsOspina explained.
For its part, the airline Latam reported that it will provide flexibility to affected users allowing the change of date and flight according to availability, as long as the origin and destination of the flight.
“We recommend all passengers to check the status of their flights on our different communication channels such as our website, APP LATAM and on our Twitter account @latam_co,” reported Latam.