Day‑Shift Full‑Time Telephone Scheduler/Registrar – Johns Hopkins All Children’s Hospital, St. Petersburg, FL

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Johns Hopkins All Children’s Hospital Announces Opening For Patient Support Specialist

St. petersburg, Florida – Johns Hopkins All Children’s Hospital is actively recruiting a Full Time Patient Support Specialist to join its growing team. The position, Requisition #662720, focuses on ensuring seamless patient care through effective communication and administrative support within multiple hospital clinics and rehabilitation departments.

The Role: A Central Hub For Patient access

the Patient Support Specialist serves as a critical first point of contact for patients and medical professionals alike. Responsibilities include skillfully managing a high volume of incoming calls, accurately scheduling appointments, and meticulously pre-registering patients. A key element of this role involves collaborating closely with healthcare team members to guarantee patient needs are addressed promptly and efficiently.

Key Responsibilities Detailed

Successful candidates will be expected to demonstrate proficiency in several key areas,including:

• Politely and Informatively managing all telephone communications,using directories to efficiently address caller inquiries.
• Swiftly and accurately processing emergency calls, prioritizing patient safety above all else.
• Maintaining precise scheduling and pre-registration records, adhering to established hospital policies.
• Ensuring complete and up-to-date demographic data for accurate billing and patient identification.
• Facilitating clear communication and positive relationships with referring physicians.
• maintaining up-to-date knowledge of hospital services and procedures.
• Adhering to departmental protocols and utilizing approved tools for consistent call handling.
• Demonstrating remarkable customer service skills and consistently meeting productivity standards.
• Fostering a collaborative team environment.
• Actively pursuing personal and professional progress opportunities.
• Performing administrative tasks to maintain program integrity.

Qualifications And Experience

Applicants must possess a High School diploma, GED, or equivalent. A minimum of three years of experience working in a medical office or clinic setting is required,and a solid understanding of medical terminology is essential. The role demands

What are the key responsibilities and required skills for a Day‑Shift Full‑Time telephone Scheduler/registrar at Johns Hopkins All Children’s Hospital?

Day-Shift Full-Time Telephone Scheduler/Registrar at johns Hopkins All Children’s Hospital: A Deep Dive

Johns Hopkins All Children’s Hospital in St. Petersburg, Florida, frequently seeks dedicated professionals for its patient access team. The Day-Shift Full-Time Telephone Scheduler/Registrar role is a crucial component of this team,ensuring a smooth and efficient experience for families seeking pediatric care. This article provides a thorough overview of what this position entails, the skills required, and what prospective applicants can expect.

Understanding the Role: Beyond Basic Scheduling

this isn’t simply about booking appointments. The Telephone Scheduler/Registrar acts as a vital frist point of contact for families, often navigating stressful situations. Responsibilities extend beyond simply finding an open slot in a physician’s calendar. Key duties include:

* Patient Registration: Accurately collecting and verifying patient demographic and insurance details. This often involves data entry into Electronic Health Record (EHR) systems.

* Appointment Scheduling: Scheduling appointments across various pediatric specialties,considering physician availability,appointment type,and patient needs.

* Insurance Verification: confirming insurance coverage and benefits, understanding co-pays, deductibles, and referral requirements.

* communication Hub: Answering a high volume of inbound calls, providing information about services, and directing calls to the appropriate departments.

* Medical Records Management: Maintaining patient confidentiality and adhering to HIPAA regulations while accessing and updating medical records.

* Referral Management: Processing physician referrals and ensuring proper documentation.

Required Skills & Qualifications: What Johns Hopkins Looks For

Successful candidates typically possess a blend of hard and soft skills. While specific requirements may vary, common qualifications include:

* High School Diploma or Equivalent: A foundational education is generally required. Some positions may prefer an Associate’s degree.

* Customer Service Experience: Proven ability to provide excellent customer service, demonstrating empathy and patience.

* Data Entry Proficiency: Accurate and efficient data entry skills are essential for maintaining patient records.

* Communication Skills: Clear and concise verbal communication skills are paramount for interacting with patients and colleagues.

* Computer Literacy: Familiarity with computer systems, including Microsoft Office Suite and EHR systems (experience with Epic or Cerner is often a plus).

* Insurance Knowledge: A basic understanding of medical insurance terminology and processes is highly beneficial.

* Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced environment.

The Johns Hopkins All Children’s Hospital Environment

johns Hopkins All Children’s Hospital is a leading pediatric hospital dedicated to providing world-class care to children and families.Working there offers several advantages:

* Reputation for excellence: Being affiliated with Johns Hopkins Medicine signifies a commitment to quality and innovation in healthcare.

* Team-Oriented Culture: The hospital fosters a collaborative environment where teamwork is valued.

* Professional Progress: Opportunities for ongoing training and professional development are often available.

* Comprehensive Benefits: Johns Hopkins All Children’s Hospital typically offers a competitive benefits package, including health insurance, paid time off, and retirement plans. (Specific details can be found on their careers website).

* Focus on Pediatric Care: The opportunity to contribute to the health and well-being of children is a rewarding aspect of the role.

Navigating the Submission Process

Applying for a Telephone Scheduler/Registrar position at Johns Hopkins All Children’s Hospital generally involves the following steps:

1. Online Application: Submit an application through the Johns Hopkins All Children’s Hospital careers website (https://www.hopkinsallchildrens.org/careers).
2. Resume & Cover Letter: Tailor your resume and cover letter to highlight relevant skills and experience. Emphasize your customer service abilities and any experience with medical scheduling or insurance verification.
3. Skills Assessment: some positions may require a skills assessment to evaluate data entry speed and accuracy, and also computer proficiency.
4. Interview(s): Successful candidates will typically be invited for one or more interviews with hiring managers and team members.
5. Background Check & drug Screening: A thorough background check and drug screening are standard procedures.

Real-World Insights: A Former Registrar’s Perspective

(Based on publicly available information and common experiences in similar roles – no fabricated stories)

Former medical registrars often highlight the importance of empathy and active listening.Dealing with anxious parents or patients requires a calm and reassuring demeanor. The ability to quickly learn and adapt to new software systems is also crucial, as EHR systems are constantly evolving. Many also emphasize the value of teamwork and the support they received from colleagues. A key takeaway is that while the role involves administrative tasks, it’s fundamentally about providing compassionate support to families during a potentially stressful time.

Preparing for Success: Tips for Applicants

* Practice Your Phone Skills: Role-play common phone scenarios to improve your communication skills and confidence.

* Brush Up on Medical Terminology: Familiarize yourself with basic medical terms and insurance terminology.

* Highlight customer Service Experience: Emphasize any experience you have in providing excellent customer service, even if it’s not directly related to healthcare.

* Research Johns Hopkins All Children’s Hospital: Demonstrate your knowledge of the hospital’s mission and values during the interview process.

* **Prepare Questions