While some fear having to pay their energy bill, others simply don’t receive them anymore. In some cases, it is even the “final count” that is long overdue. It is estimated that nearly 250,000 households are in this situation in Belgium. A “delay” apparently due to a computer problem.
250,000 Belgians are affected by a computer bug which has a constraining consequence to say the least: they have not received their energy bills for months.
Delphine is in this case. She hasn’t received any bills since April, despite her numerous phone calls to her supplier. “I called them several times, but nothing changed. Last week, I decided to call Orès directly, who told me that they had a computer bug and that some data remained blocked at home”.
In the midst of the energy crisis, Delphine’s situation worries her to the utmost. “It will fall on me, so I try to put what I can aside every month to avoid having the cold shower but without really knowing how much I will have to take out of my account in the next few months.
The computer bug is extended to all levels: among network managers, among suppliers, but especially at the level of Atrias, a new platform set up this year to be the intermediary between the other two. A complex situation that confuses customers.
“People cannot reach their provider or are victims of a game of ping-pong”, regrets Eric Houtman, mediator at the energy mediation service. “It is not up to the supplier to tell people ‘contact your distribution network operator (GRD)’, it is up to the supplier itself to contact the GRD and find a solution to unblock the situation”he says.
If that doesn’t work, you can file a complaint with this mediation service.