2023-07-31 04:31:00
the essentials The end of the systematic printing of the receipt, this August 1, is an example of dematerialization which upsets daily life. A transition to digital which will quickly also concern the administration for the identity card or the driving license. Practical tools except for those who are uncomfortable with digital tools.
The end of the systematic printing of the receipt, which comes into force tomorrow Tuesday, August 1, should be done more gently than painfully. For several months now, merchants have been asking their customers whether or not they want to print the receipt or the receipt of payment by credit card. As a corollary, these brands offer to send the receipt by e-mail, collecting an address along the way and building up a solid customer file.
This dematerialization is done in the name of environmental protection since it stems from a measure of the “anti-waste and circular economy” law, voted in 2020. But it also illustrates the acceleration of the dematerialization of multiple acts everyday. A dematerialization which accelerated during the Covidf-19 pandemic – with its barrier gestures, the explosion of orders on the internet and click & collect – and which will accelerate for administrative procedures.
The increasingly digitized administration
For 30 years, the administration has been digitized and more and more procedures are done via the Internet: taxes, renewal or first request for an identity card, passport, gray card, request for a copy of an extract from birth certificate, driver’s license, RSA, activity bonus, APL, etc. The State has even deployed France Connect – and now its more secure version France Connect +: users can use the same username and the same password to access a catalog of public services online. Some 30 million people used this service at the end of 2022 compared to 500,000 at the start of 2017… The State intends to further accelerate the movement with a target of dematerialization of 100% of public services by 2025.
This vast movement of dematerialization will take a new step with the digitization of the national identity card, the green sticker for car insurance, the driving license – in 2024 – and later the Carte Vitale. No need to carry these physical documents – which will last – their digital copy stored in your smartphone will be enough to prove your identity and your rights. This dematerialization will greatly simplify the lives of citizens who will be able to access digital public services more easily.
For the time being, the identity card or the digital driving license are in the test phase with the France identity application. “Our common ambition is that from June 2025, the digital identity wallet will become the identity companion of French and European citizens, making it possible to guarantee the security of their procedures with, for example, administrations, banks, telephone operators, the medical profession, while keeping control of their identity data” recently explained the Ministry of the Interior and Overseas Gérald Darmanin, insisting on the security with which these digital versions of the documents will be stored on computer servers.
16 million French people suffer from illiteracy
Still, this idyllic picture has a downside: the risk of creating inequalities of access to public services for French people who have a poor or insufficient command of digital tools. Between 17% and a third of the population is, in fact, in difficulty with digital technology. In five years we have gone, according to the Credoc, from 13 to 16 million French people suffering from illectronism (contraction of electronics and illiteracy).
The digital remoteness of the French DDM – Philippe Rioux
In 2019, in a report entitled “Dematerialization and inequalities of access to public services”, the Defender of Rights Jacques Toubon asked the government to provide “a paper or human alternative to dematerialization” and recommended that the public authorities provide in the law “a vulnerable user protection clause”. In February 2022, his successor Claire Hédon proposed 38 recommendations to the government to consolidate a still insufficient digital inclusion, in particular for people with disabilities.
Noting that “the effort to reduce digital divides has been significantly strengthened”, the Defender wanted to go further to “reaffirm the principles of public service – continuity, equality, adaptability”, in order to draw “a path to make digital an asset to our country. »
Leaving no one by the wayside must be an imperative of the State, because in our Republic, of which the principle of equality is a pillar, there can be no second-class citizens.
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