2023-09-16 08:47:36
Premium telephone lines are now commonplace. Energy, various subscriptions, services but also public administrations happily use these platforms which charge dearly for each call!
In order to preserve consumers’ purchasing power, the Chatel law of 2008 nevertheless requires companies to set up a non-premium rate number for tracking orders and complaints.
Likewise, since 2021, administrations and organizations responsible for a public service mission have the obligation to offer a non-premium rate and non-geographic call number which allows users to obtain information, to undertake an action or assert their rights.
But you still have to be vigilant and not take the wrong line! Nothing prevents professionals from combining these free services with numbers that are indeed premium rate.
However, these are often the ones that appear first in search results on the web. As soon as an automatic rate message is heard at the start of the call, hurry up and hang up because a non-premium rate alternative necessarily exists!
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