2023-06-29 17:40:00
Makkah Al-Mukarramah Message: Muhammad Asaad Thursday, June 29, 2023 08:40 PM
– Taking strict legal measures against any tourism company whose negligence is proven.
Within the framework of the regulatory, regulatory and supervisory role ofThe Ministry of Tourism and Antiquities To organize the Egyptian tourist pilgrimage trips, and in light of the directives of Ahmed Issa, Minister of Tourism and Antiquities, to make every effort to work for the comfort and safety of the pilgrims and to continue serving them until their safe return to the homeland, the committees of the ministry’s mission, which is currently in the Kingdom of Saudi Arabia, monitored the existence of some problems in the tourist pilgrims’ camps in Sha’ar Mina, including the presence of 104 pilgrims who did not find places for them in the tafwej.
Immediately, Samia Sami, head of the central administration for tourism companies in the ministry and head of the Egyptian Tourist Hajj Affairs Office, announced a state of alert among the mission committees, as these pilgrims were directed to follow up on this problem and solve it as soon as possible, within the framework of the ministry’s keenness to continuously follow up on the conditions of tourism pilgrims and their escort. Until the completion of the performance of the Hajj rituals in full, as it was found that some centers providing services to the pilgrims were failing to perform the agreed-upon service for the pilgrims in Mina.
The mission intervened and communicated with the Saudi Ministry of Hajj, which quickly sent a number of its senior officials, and they solved the problem and obligated the pilgrims’ service centers to provide an alternative camp with full services for these pilgrims. for them.
For his part, the Minister of Tourism and Antiquities instructed that an urgent investigation be opened into these problems and the causes of their occurrence and an emphasis on avoiding them during the organization of Hajj trips in the coming seasons, and that strict legal measures will be taken against any tourism company that proves its negligence in the rights of any of the pilgrims, and they will also be addressed The Saudi Ministry of Hajj, who proves his negligence from the pilgrims service centers.
In the same context, and in light of the violations detected by the committees of the Ministry of Tourism and Antiquities mission in the performance of a Saudi company providing raft services to Egyptian pilgrims, Ms. Samia Sami formed a special committee to manage this crisis, where communication was made with all the competent authorities in the Kingdom of Saudi Arabia, headed by the Ministry of Tourism. Saudi Hajj, as well as some authorities related to this file in the Kingdom to inform them of these violations and to stress the need to preserve compensation for these pilgrims in return for not providing the services agreed upon with them. Solving many problems in a timely manner by providing alternative places, as well as assigning them to service providers quickly to avoid notes about some services.
The mission of the Ministry of Tourism and Antiquities affirms that the Saudi Ministry of Hajj is making great efforts and cooperation with it in serving the pilgrims and immediately intervening to solve any problems facing the pilgrims throughout the days of Hajj, especially in the shrines of Arafat and Mina.
It is worth noting that the Ministry of Tourism and Antiquities had formed a central operations room and a crisis room, at the headquarters of the central administration of tourism companies in the ministry in Cairo, to follow up on the conditions of pilgrims from tourism companies in Saudi Arabia during the Hajj season 1444 AH / 2023 AD, and it works around the clock until the pilgrims return safely to their destination. Homeland.
The telephone numbers of the Central Operations Room and the Crisis Room in the Ministry are (01550008630 – 01550008633), in addition to what is received from the Ministry’s hotline 19654, and the electronic portal of the Council of Ministers, to quickly communicate and respond to any inquiries received with the families of pilgrims regarding reassurance about their families and the speed of intervention to resolve any crises or Problems faced by pilgrims during the Hajj season.
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