2024-01-16 10:10:00
[New Tang Dynasty News, Beijing time, January 16, 2024]Recently, a consumer in Shanghai spent more than 6,000 yuan to buy a ticket from China Eastern Airlines, but after a few minutes, he only had more than 200 yuan left when he canceled the reservation, which resonated with netizens. Everyone has shared their similar experiences, and some lawyers have analyzed that this is a “overlord clause.”
On January 14, according to The Paper, a Shanghai citizen, Mr. Gong, a Shanghai citizen, bought a ticket from Shanghai to Australia on January 10 on the China Eastern Airlines APP for 6,338 yuan. One minute after payment, the citizen discovered that he had made the wrong choice. After checking the date, he immediately selected “Unsubscribe” on the App. Unexpectedly, within a few minutes, Mr. Gong received a refund of only 269 yuan. The information showed that the refund “handling fee” was 5,340 yuan.
(Network screenshot)
Subsequently, Mr. Gong immediately contacted China Eastern Airlines customer service. The staff said that if the ticket has the words “non-refundable”, only other taxes and fees except fuel surcharge can be refunded.
(Network screenshot)
Mr. Gong told the mainland media that the fonts on the China Eastern Airlines App were relatively small, “I was not wearing reading glasses and I accidentally read it wrong.” When making the payment, the system did not clearly notify the pop-up window and failed to fulfill its obligation to inform.
Mr. Gong’s experience has aroused the sympathy of many netizens online. Many netizens shared that they had similar experiences, and it was similar for all airlines.
“All airlines are similar. The round-trip ticket to Macau previously cost 3,000 (yuan), and the change fee cost me 3,500 (yuan), which is outrageous.”
“Many airlines are like this, and even for airlines that can refund tickets, the deductions are very serious. Two-thirds of the money is gone. This is their huge hidden income!”
“Last time I went back to check after shopping and found that I chose the wrong airport. I refunded it immediately without issuing a ticket. It was all done within a minute. This cost me more than half of the handling fee.” “It’s a money grab.”
(Network screenshot)
Some netizens criticized, “They are all overbearing clauses.” “Civil aviation, communications, and banks are the three major cancers.” “In this environment, what good can be done.” “I can understand if the refund fee before boarding is high. Buy it If you refund it immediately, you will lose more than 5,000 yuan. Isn’t this a clear robbery?”
Some lawyers also analyzed on the Internet and said, “A refund of more than 20% does not comply with the provisions of the Civil Aviation Law.” “China Eastern Airlines has purely overbearing terms and the store is bullying customers.”
(Comprehensive reporting by reporter Li Li/Editor in charge: Lin Qing)
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