Since Thursday, he has been fighting tooth and nail to try to bring back the money that has been taken from his accounts by thieves. A sum of approximately €12,000 from his current account, his savings account and his Mastercard. Suffice to say that the level of stress is enormous for Fabien Feront, from Malmedy, since this horrible misadventure. When we met him on Thursday, he was frankly annoyed, especially since the first contacts with his bank, Belfius in Malmedy, had not gone very well.
Fortunately, in the meantime he received good news.
“On my current and savings accounts, everything came back,” he explains. It’s not really thanks to the bank’s actions, he believes. “It’s because I phoned where the money was transferred explaining the situation. »
Some payments have also been blocked automatically. He ran after the others.
Despite everything, he still has a thorn in his side, and a sacred one: Mastercard. “Until then the money was reserved but not withdrawn. Friday at the bank they told me not to worry, that it was settled, but this Monday the money was no longer in reserve, it left. These are around €4,000. It is not finished. »
Fabien Feront continues his steps to ensure that he does not have to reimburse this money deducted from his credit card and which does not belong to him. This Wednesday, the problem of his Mastercard is still not resolved. “We are taking steps with the bank but it is blocking. We have just learned that it is the bank that must file a complaint with Mastercard, not me. It’s tiring. I did everything there was to do. Eventually I’m going to have to get a lawyer. »
The Malmédien was the victim of spoofing. The criminals who robbed him impersonated his bank. If the process is quite common by email, it is less so by telephone. However, on his phone, it was the number of the Malmedian bank that was displayed.